Retail Store Associate- Part Time - Benchmade Knife Company

Our Core Values

ELEVATE EVERYTHING – We each bring a specific set of skills to the table, offering up our expertise and resources to enhance the work of others. We challenge each other to be the best in order to achieve enduring value in the eyes of our customers.

BETTER IS BETTER – There is no finish line; we strive for continuous improvement in everything we do. We obsess over every detail to find ways to improve both our products and our process.

UNAPOLOGETICALLY ACCOUNTABLE – We’re open and honest in how we speak and listen. We celebrate each other’s successes, and collectively rally to solve every challenge. We own it!

COURAGEOUS INNOVATION – There are elegant ideas awaiting discovery in everything we do. We push everyone around us to pursue those ideas openly so we can continue to dominate the category.

COMMUNITY DRIVEN - As a family business, we understand the importance of enriching the communities we call home. As a company, and as individuals, we work to make our expertise available to do the most good for those around us.

Retail Store Associate

We are currently recruiting for a Retail Store Associate to join the Benchmade Knife Company team. The Retail Store Associate is responsible for providing excellent customer services to all customers who come in to visit our onsite retail store.

This role works with direct salesmanship, and prompt and courteous service; completing transactions in a quick and efficient manner, minimizing delays to customers; developing thorough knowledge of all merchandize carried by Benchmade in the stores, catalogs and websites offering selection guidance to customers. This position will perform all other responsibilities as directed by the business or as assignment by management. 

Job Responsibilities:

• Performs all functions relating to the handling of merchandize or cash in accordance with corporate policy in a timely and customer friendly manner
• Administers all point of sale opening and closing procedures in accordance with corporate policy
• Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Resolve customer questions and concerns in a positive, helpful manner.
• Participate regularly in product knowledge training and be able to communicate features and benefits to all customers
• Be an accountable face of the company to assist in meeting sales goals.
• Assist in maintaining a well-stocked and neat store appearance
• Ensures that all customers receive a receipts on all purchases
• Work as part of a team and contributes to the overall display and presentation efforts within the store environment, including stocking, replenishing merchandise, following visual merchandise guidelines, and general store housing keeping duties as assigned
• Participate in physical inventory counts as required.
• Weekend availability is required

Qualifications:

• A High School Diploma or GED equivalent, and 1-2 years of experience in a customer service role is required. Equivalency to the qualification standard will also be considered.
• Positive attitude and customer service friendly with a passion for excellence is required.
• Experience with cash handling is preferred
• Solid communications skills with a demonstrated ability to speak read and comprehend instructions, short correspondence, and policy documents as well as converse professionally with all customers.
• Handle money, refunds and exchanges with a high level of accuracy at the register
• Quickly and accurately place orders for knives and collect payment; provide receipt for all transactions
• Ability to multi-task and prioritize projects
• Learn new technologies as they become available
• Cross train and work in other areas of store/company as needed

Benchmade offers our employees a wide variety of comprehensive rewards and benefits including:

• Competitive pay
• Cash profit sharing and performance incentives
• Pay for time off, including holiday, bonus holidays, vacation, sick, bereavement and jury duty
• Employee Assistance Program
• Outstanding employee discounts on Benchmade products and other partner companies
• Targeted development planning and learning opportunities
• Employee and family events throughout the year
• Most importantly, Benchmade provides a fun, family oriented and entrepreneurial work environment

This is an exciting time to be part of a company on the verge of even greater success. If you think you have what it takes to be part of a company that strives to create a working environment that stimulates team spirit, passion, engagement, and achievement, complete an application today. Please include a resume with your online application.

Benchmade Knife Company, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status, age, disability or genetics. In addition to federal law requirements, Benchmade complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, benefits, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact TalentAcquisition@benchmade.com or 1-800-800-7427.