Retail Store Manager - America’s Antique Mall

Company/Organization Information

• Company Name: America's Antique Mall
• Company Website: https://www.americasantiquemall.com

Job Information

• Job Title: Store Manager
• City: Algonquin
• Country: USA
• State/Province: Illinois
• Zip/Postal Code: 60102

Opportunity to Lead in a Fun and Fast-Paced Retail Environment:

America's Antique Mall is a thriving community of vendors and shoppers, where hundreds of small business owners showcase antiques, vintage items, and collectibles. We are passionate about delivering exceptional customer service, supporting our vendors, and creating a memorable and fun shopping experience.

We are currently seeking a motivated and experienced Store Manager to lead our Algonquin location. You will play a vital role in managing store operations, building relationships with vendors, and driving sales through in-store marketing initiatives and store events.

Your Mission as Store Manager:

1. Exceptional Customer Service: Provide a fun, welcoming, and memorable shopping experience for all customers.
2. Exceptional Vendor Experience: Ensure our vendors feel supported and valued by fostering a positive and helpful relationship with them.
3. Stabilized Occupancy: Maintain a store occupancy of over 90% by attracting and retaining quality vendors.
4. Drive Sales: Utilize in-store marketing efforts, along with store events, to drive foot traffic and boost sales.

Key Responsibilities:

1. Vendor-Focused Customer Service: Build and maintain strong, positive relationships with our vendors by offering exceptional support, ensuring their needs are met, and helping them succeed. Act as the primary point of contact for all vendor inquiries, ensuring their needs are met promptly and professionally.
2. Operational Leadership: Oversee daily store functions, ensuring tasks are assigned and completed efficiently by your team, and maintain outstanding store standards.
3. Team Leadership & Development: Train, mentor, and coach staff to deliver top-tier customer service and achieve store goals. ensuring a customer-focused and vendor-supportive atmosphere. Conduct performance reviews and help team members grow within their roles.
4. Customer Satisfaction: Lead by example in delivering 5-star service, engaging with shoppers and vendors alike. Lead by example when resolving customer issues and ensuring high satisfaction.
5. Marketing & Occupancy Growth: Implement in-store marketing strategies to increase store sales by attracting quality vendors and customers. Use a combination of online marketing tactics and in store events to drive store traffic and awareness. This will be taught to you but some experience with social media is helpful.
6. Back Office Management: Manage staff hours, sales performance, and maintain occupancy records. Ensure all month end financial transactions are handled accurately.

Additional Qualifications:

• Minimum high school diploma, GED, or equivalent education.
• 3-5 years of retail management experience required.
• Strong understanding of retail sales, marketing, and customer service techniques.
• Excellent organizational, time management, and multitasking skills.
• Experience in interviewing, hiring, and managing employees.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work within a budget and achieve goals.
• Willing to work a flexible schedule, including evenings, weekends, and holidays.

Benefits:

• Salary Range: $55K - $65K
• Monthly Bonus Opportunity
• Paid time off
• No health benefits