Retail Store Manager - POP MART Americas INC.

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Job Overview

We are in search of a part-time Sales Lead ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and should be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager.

What You Will Achieve

• Supervise the sales floor of Pop Mart employees setting expectations, goals, and motivating team.
• Act as the leader on duty in the store when SM/ASM are not present, focused on delivering results while enabling a positive customer and employee experience.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Leads store to meet store standards that reflects company brand image, values, and culture.
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.
• Support company on marketing events such as in store events, Pop-up events, conventions, new store openings.
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed.
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends.
• Drive sales of company key products such as Blind boxes, MEGA, and accessories.
• Must be able to work flexible hours including nights, weekends, holidays.

Visual Merchandising & Inventory Management

• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls.
• Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures.
• Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs.
• Works closely with Inventory ASM to determine BOH and warehouse inventory levels.
• Required to work specific days of the week depending on Visual/Inventory Management responsibilities.
• Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

What You Will Need

• Retail industry knowledge, skills, and abilities
• Confident and comfortable engaging customers to deliver great customer experience
• More than 1 year of store retail experience, supervisor or leader experience preferred
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older

What We Offer

• Market-competitive packages
• Opportunities to learn and lead
• Career development

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.