Retail Supervisor - Red Rocks Credit Union

Join Red Rocks Credit Union and enjoy an awesome culture and an overall great place to work. As a Red Rocker, you can expect a rich wellness benefits package that aligns with our core values. This includes:

• Flexible Paid Time Off
• Fortune 500 Health Medical Plans - We offer comprehensive medical plans
• 11 Paid Holidays
• Mental Health Days - We prioritize your well-being by providing two mental health days annually.
• Birthday PTO
• Paid Volunteer Time
• 401k Employer Match - Enjoy a 100% match on your first 3% and 50% match on your next 2% with no vesting period
• Milestone Bonuses - Celebrate life's milestones with a $1,000 award
• Work from Home Opportunities
• Employee Referral Program - Earn up to $5,000 per referral
• Tuition Reimbursement - Receive $1,500 annually for furthering your education
• Career Pathing - a plan that provides clarity for your growth and development

A career at Red Rocks CU is an opportunity for immediate impact and embarking on a path to enriching livesTM, including your own and those in our community. Our culture is fueled by our Core Values; Relentless Care for Others, Doing the Right Thing and Doing It Well, and Engaged Collaboration. We're committed to helping you uncover your purpose and empowering you to turn dreams into realities for our members, Red Rockers, and the community. At Red Rocks CU, we extend beyond traditional banking to assist our members in seizing opportunities and building a brighter financial future that spans a lifetime.

Essential Functions:

• Assists in the oversight of the daily operations of Town Center and Waterton branches. Makes suggestions to improve operations and procedures. Understands duties and functions of direct reports. Resolves problems quickly, efficiently, collaboratively and in a positive manner. Demonstrates exceptional member service.
• Provides guidance, answers complex questions, and helps to resolve disputes. Performs transaction overrides, approves transaction exceptions, authorizes service fee refunds, and assists in resolving overages and shortages. Investigates losses and oversees audit of cash drawers.
• Supervises, schedules, and monitors daily activities of branch staff. Provides training, ensures policies and procedures are followed, and deadlines are met. Reports progress towards goal achievement to management.
• Monitors department activities for compliance with established policy, procedures and regulations, such as cash-handling policies, dual control procedures, BSA compliance, etc. Takes action to resolve any out-of-compliance issues. Ensure Red Rocks' cash assets and members' non-public personal information is protected at all times; Performs and/or cooperates fully with audits or reviews, as required.
• Works with the Retail manager to hires, develop, coach, and evaluate employee performance within the branch; recommends individual employment actions.
• Performs the duties of Branch Service Advocate staff, such as operating a teller drawer, opening new accounts, etc., as needed.

Desired Performance Competencies:

• Continuous Improvement
• Emotional Intelligence Essentials
• Managing Work Standards
• Member/Customer Orientation
• Technical/Professional Knowledge and Skills
• Positive Approach

Experience:

• Requires at least three to five years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• The occasional ability to lift up to 10-20 pounds is typically required. Must be able to frequently operate a computer and other office productivity machinery, such as a copy machine, printer, scanner, telephones, etc.

• This role does not offer WFH/Remote opportunities and requires in person attendance.