Returned Materials Technician - Franklin Electric

Description

Key Responsibilities

• Logs, analyzes, and verifies all faulty products returned from customers and other company facilities.
• Processes warranty claims and RMA reports that have been assigned and are listed in the field service data.
• Builds assigned prototypes and dummy display products for use in tradeshows or customer exhibits.
• Provides technical assistance and training to in-house employees and field service engineers as requested.
• Performs customer analysis teardowns and demonstrations for customers requesting a visual in-plant observation.
• Provides technical assistance with testing and/or actual hands-on testing.
• Produces and provides failure analysis reports to the production engineering management so that management can forward them to product engineering and marketing on a weekly basis.
• Maintains a safe and clean working environment.
• Attends all training as required to enhance the ability to provide accurate reporting.
• Performs other related duties as required or assigned.

• None.

Skills Knowledge and Expertise

• Writes routine reports and correspondence.
• Effectively presents information and responds to questions from groups of managers and customers.
• Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
• Interprets a variety of instructions furnished in written, oral, or diagram formats.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Mechanical skills- safe use of hand tools, power tools (saws and other power tools)
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
• Uses noncomplex machines and equipment, computer, calculators, copy/fax machines, etc.).

• Equivalent of four years of high school (required).
• Associate’s degree in a related field (preferred).
• Zero to three years of relevant education or experience in design technology, mechanical technology, manufacturing processes, or a related field (required).

• Basic: Microsoft Office suite. Franklin Electric Warranty System

• None.

• While performing the functions of this job, the employee is:
  • Regularly required to sit and to talk or hear.
  • Frequently required to use hands to finger, handle, or feel.
  • Occasionally required to stand or walk.
• The employee must continually lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and an ability to adjust focus.

• This position is not subjected to harmful environmental conditions.
• The noise level in the work environment is usually moderate.

Why Work at Franklin Electric?