Returns Analyzer at Duluth Trading Company

Job Summary – Purpose of Position 

Analyze returned goods from customers accurately and efficiently to disposition according to guide in effort to deliver the highest quality to Duluth customers. 

To inspect outgoing products to the stores or customers ensuring that product is consistently prepped and packaged to department standards.  

Work Environment:

At Duluth Trading Company, we fundamentally believe in strong in-person interactions as our culture thrives when we learn, create, and collaborate with each other. The position will be based in our Belleville WI, Fulfillment Center.

What You’ll Do: 

• Prep, clean, fold and repackage sellable products. 
• Open, inspect and verify returned products for return to vendor, outlet store sale or sellable product. 
• Document and disposition returned products according to guide. 
• Maintain clean work area. 
• Assist in other areas of the operations to meet customer expectations and company service levels 

What We’re Looking For:

• • Participates in proactive team efforts to achieve departmental and company goals. 
  • Adopts organizations values in personal work behaviors, decision making, contributions and interpersonal interactions. 
  • Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity, equity, and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.

Physical Environment & Travel Expectations :

• • Standing or walking for up to eight hours a day. 
  • Frequently lifting up to thirty pounds, occasionally lifting up to seventy pounds. 
  • Frequently reaching, twisting, and bending in multiple directions. 
  • Ability to perform work in tight quarter workstations.
  • Moderate warehouse noise level.
  • Push/pull a picking cart and/or pallet of up to five hundred pounds. 
  • Continuous arm, hand, and wrist movement (i.e.: folding garments). 
  • Work in temperatures ranging from 50 – 95 degrees. 
  • The ability to walk long distances 
  • The ability to climb flights of stairs throughout the day 
  • The ability to stand for long periods of time 
  • The ability to remain in a stationary position, often standing for prolonged periods of times 
  • Moving about to accomplish tasks or moving from one work area to another 
  • Adjusting or moving objects over 20 lbs. in all directions 

Duluth Benefits and Perks

As we continue to grow Duluth Trading Company and its house of brands, the perks have perked up, too. We’ve boosted an already impressive benefits package to include: 12-week full-pay parental leave, paid holiday time for the important observance of Martin Luther King Jr. Day and Juneteenth, and more! Why’d we go all out? Because our pursuit of a better way means that when it comes to great talent, better perks are a given.

Compensation Range: $17.00-$21.00/hour

Compensation is based on several factors including but not limited to education, work experience, certifications, etc.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an equal opportunity employer.

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that’s hellbent on helping the world to gear up, get its hands dirty, and do.