Returns Network Coordinator - Inmar, Inc.

The Returns Network Coordinator reports directly to the Director of Operations, and is responsible for the day to day support of the rapidly expanding Inmar Returns Network. The Returns Network Coordinator provides excellent service to both internal and external partners on a daily basis to resolve issues and ensure the network performs above expectations. This position will require effective communication with all partners through a variety of channels– telephone, video call, systems and email.

Primary Accountabilities:

Administrative (50%)

• To maintain a full knowledge of the systems as they develop
• To ensure standard reports are distributed accurately and on time
• Create additional reports where applicable and as instructed by Director of Operations
• Support the Director of Operations on a daily basis
• Coordinate the ordering and deployment of supplies and hardware when required
• Maintain asset registry of all hardware within the network
• Attend regular meetings with the team

Operational (50%)

• To answer inbound queries from clients, partners and internal stakeholders in a professional and timely manner
• Queries/issues need to be responded to in a timely manner to ensure the network continues to achieve its required service level agreements
• Escalate issues which cannot be resolved in an appropriate timescale, in line with the incident management plan
• Proactive identification of issues that may impact network performance
• Work with the team to resolve and prevent issues arising in the future
• Document and track support issues and monitor for trends
• Develop and present ideas to enhance the network
• Remain aware of network developments

Required Qualifications:

• A high level of computer literacy
• 3-5 years in an administrative/support role; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
• Demonstrable experience in customer/partner engagement
• A clear ability to handle queries and issues without assistance
• Work efficiently and accurately in an atmosphere of frequent interruption
• Ability to work with many different requests simultaneously, and maintain documentation throughout
• Intermediate level of profiency and knowledge of Microsoft Excel and Word

Individual Competencies:

• Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.
• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
• Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
• Personal Credibility :  Demonstrates concern that one can be perceived as responsible, reliable, and trustworthy.
• Collaboration: Works collaboratively with others to achieve group goals and objectives.
• Effective Execution: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to 10 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information to achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

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