Rink Host/Hostess - Rink Management Services

Front Desk/Customer Service/Cashier/Rink Host(ess)

Under the general supervision of the General Manager, performs a variety of customer service related duties and in addition, assists the manager on duty with general supervision of facility and its programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Interacts with customers both in person and over the phone.
Communicates professionally both in writing and verbally to customers and staff.
Answers phone and provide accurate answers to customer questions.
Routes calls to appropriate personnel.
Handles registration for programs.
Receives payments and fees for programs.
Accurately records payments and issues receipts.
Accurately counts down drawer and maintains cash drawer balance.
Accurately enters information into database.
Maintains a clean and safe environment for patrons and staff.
Responsible for daily and nightly cleaning of facility.
Communicates all information verbally and in writing to supervisor.
Executes policies and procedures professionally and accurately.
Assists manager on duty with supervision of programs and activities.
Responsible for attending staff meetings and trainings.
Skating on rink, controlling traffic and speed of public skaters.
Responsible for alerting supervisor to any unsafe or potentially hazardous ice conditions.
Responsible for completing all other tasks as assigned by supervisor.

WORKING CONDITIONS:
This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, and pulling. Work responsibilities will be performed in a standard office environment, however all functions named in this section could also be performed on an ice surface in accordance with employment in a recreational facility of which an ice rink or arena is present.

WORK ENVIRONMENT:
Work is performed in several environments as follows:
An office setting.
A recreational facility setting.
Attending programs during the day, evenings, or weekends.
Working indoors and outdoors.
Some off-site promotion.

MACHINES AND EQUIPMENT USED:
Standard office equipment that include; computers and software packages, fax and copy machines, telephones, cash registers, and adding machines. Maintenance and cleaning equipment that include; vacuums, mops, brooms, sprayers, disinfectants, hoses and any other equipment associated with use in a recreational facility.