Risk Analyst I at Kforce Inc.
Atlanta, GA 30308
About the Job
- Risk Analyst I will analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
- Understand standard operating procedures and operate within the established guidelines to mitigate risk
- Document processes and procedures and maintain accurate and detailed records of all transactions
- Represent the company's brand and provide top-notch service while balancing customer empathy with risk policies
- Collaborate effectively with cross-functional teams to resolve customer-related issues
- As a Risk Analyst I, you will identify areas of improvement and propose changes to optimize processes and technology
- Stay up to date with industry trends and data knowledge to identify new fraud and risk pattern
Requirements:
- 2+ years of relevant experience in risk management
- Proficient with G-Suite and other relevant software
- Strong analytical and critical thinking skills with attention to detail
- Proven ability to deescalate customers and effectively handle difficult situations
- Strong organizational skills and the ability to manage multiple tasks
- Ability to work under tight deadlines and prioritize tasks to meet SLAs
- Strong work ethic with high integrity and ethics
- Effective collaboration and teamwork skills
- Strong understanding of customer service and customer empathy
- Willingness to learn and adapt to new technologies and processes
- Banking and/or payroll background
- Computer skills to handle use of multiple apps
- Critical thinking and analytical skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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