Risk Management Liability Analyst at Windstream

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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The Risk Management Liability Analyst will act as a crucial liaison between Windstream employees, customers, and our Third-Party Claims Administrator (TPA). The role involves managing Third-Party Auto and General Liability Physical Damage and Bodily Injury Claims. The analyst will assist in internal investigations and support the TPA in bringing Third-Party claims to resolution. This is a full-time remote position and can sit anywhere in the U.S.

What You’ll Do:

Serve as the primary point of contact between Windstream employees, customers, and the Third-Party Claims Administrator. Oversee and facilitate Third Party Liability Claims. Train, review, and work with company field offices and TPA regarding data capture and meeting Windstream and TPA reporting requirements. Assist with internal investigations related to claims and provide necessary documentation and information to the TPA. Assist the TPA in concluding third-party claims effectively and efficiently. Participate and help coordinate Claims Roundtables and Quarterly Third-Party Claims Reviews. Support claim management team involving key performance indicators and increase Internal and External Net Promotor Scores. Production and delivery of monthly reporting to Claim Manager with occasional presentations to the field, management, or executives as needed. Ensure compliance with company policies and safety standards. Back-up for monitoring risk management email inbox and other duties as assigned.

Do You Have:

Organizational and time management skills. Excellent speaking and communication skills. Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook, Teams) (Power BI and Tableau a plus) Strong analytical and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Detail-oriented with excellent organizational skills. Willingness to travel occasionally up to 20%. Experience in working with claim or risk management systems preferred. Casualty claims handling as an adjuster or claims Team Lead or Supervisor experience. Previous experience in a risk management role. Will consider paralegal experience or relevant experience with litigation.

Minimum Requirements:

College degree and 0-3 years of professional-level experience; or 4+ years of professional-level related experience; or an equivalent combination of education and professional level related experience.

The starting compensation range for this job is $49,955 to $64,311.

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Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group
• WOW – Women Employee Resource Group
• WINPRIDE – LGBTQ+ Employee Resource Group
• WBPN – Black Professional Resource Group
• WARG – Ability Resource Group
• LaFamilia –Hispanic Resource Group
• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network.If you are not a U.S. citizen, please notify your recruiter or email

as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.