RN Clinical Manager Primary Care Glastonbury at Optum

ProHealth Physicians (CT), part of the Optum family of businesses, is seeking a RN Clinical Manager to join our team in Glastonbury, CT. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

In this role you will provide clinical leadership and management with oversight of the daily clinical operations to ensure the efficient administration of all clinical activities and adherence to health and safety protocols. Provide direct supervision of primary care and ExpressCare Nurses, Medical Assistants, and Phlebotomists. Provide indirect supervision of specialty clinical staff and imaging techs in collaboration with the service line managers and clinical leads. Directly report to assigned Regional Nurse Manager and indirectly report to and collaborate with the Site Administrator. Participate in continuous improvement initiatives and lead clinical staff through transformative change. Provide direct patient care when required.

Primary Responsibilities:

• Manage day-to-day clinical operations by handling issues within the site with Site Administrator and/or appropriate leadership, while fostering an environment of continuous improvement and maintaining high standards for service
• Plan, implement and evaluate the clinical staffing needs on a daily basis to adequately support patient care in a given area; assigning clinical staff based upon patient acuity, practice volume, and staff qualifications
• Work collaboratively with the Site Administrator, Site Medical Director and other medical leadership to ensure quality patient care is provided in an efficient and cost effective manner while meeting all regulatory standards
• Partner with Site Administrator and Operations Manager to lead Active Daily Management activities including conducting daily huddles, updating visual boards, and conducting staff and provider meetings in order to ensure effective communication across all disciplines within the site
• Monitor practice quality metrics and manage efforts to improve results, including assigning staff to outreach for results and partnering with Operations Manager in assigning admin staff to schedule patients with gaps in care
• Work with Site Administrator, Operations Manager or others to respond to patient concerns as needed. Monitor and address patient complaints within position responsibility. Ensure the highest level of patient satisfaction. Work with providers, clinical staff and others to address and prevent problems
• Overall operational responsibility for the routine clinical functions including:
  • Ensure appropriate clinical staffing levels and timely, accurate submission of payroll, management of staff time off requests for all direct reports
  • Direct oversight of clinical policies and procedures, as well as health and safety protocols
  • Ensure adequate equipment and supplies are available for assigned area
  • Partner with Site Administrator and Regional Nurse Manager in the hiring of site clinical staff
  • Conduct audits of clinical staff to ensure staff is completing entire clinical intake and addressing patient gaps in care on every patient, every visit
• Other duties as assigned

ProHealth Physicians is Connecticut's leading community-based medical group. Formed in 1997, we have primary care offices in every county. Our 300+ doctors and advance practice clinicians care for children and adults of all ages. We also have in-house imaging and clinical lab services. Traditional medicine treats people when they're sick. Instead, we focus on preventing diseases. Our goal is to give our patients - and their communities - the tools they need to be and stay well. This is how we help people live healthier lives. Together, we're making health care work better for everyone.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED equivalent
• Active unrestricted RN licensure in CT
• 2+ years of RN experience
• Proficient in a variety of software products/systems such as Microsoft Office Excel, Word, electronic health records, scheduling

Preferred Qualifications:

• BSN or higher
• 1+ years of management experience in a clinical setting
• Primary care and/or out-patient experience
• Progressive nursing leadership experience in a hospital or medical group practice or other Outpatient/inpatient setting

Connecticut Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.