RN: Outpatient Pediatric Urology Nurse Coordinator - Yale New Haven Health

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.



EEO/AA/Disability/Veteran

1. Professional Practice:
1.1 The Pediatric Nurse Coordinator is the lead member of the health care team coordinating all aspects of
patient care for the specific specialty.
1 2. Initial contact with patient/family includes coordination of specialty office visit appointments , ancillary
testing. Includes collaboration with multiple specialists to coordinate initial and follow-up appointments:
1 3. Researches and coordinates all patient medical history, collaboration with referring providers, and
gathering pertinent medical and social information to support the patient referral.
1 4. Responsible for supporting activities that include but not limited to: Patient telephone calls/triage,
medication reconciliation/including refills, prior authorizations from third party carriers, scheduling and
resulting diagnostics and labororatory services, referrals to ancillary support services: Nutrition, OT,
PT, Social Work, Psychiatry, Child life.
1 5. Ensures that care is coordinated accross the continuum, includes home environment, homecare
services, school, pediatrician, and inpatient setting or other institutions to faciliate seamless patient
care delivery.
1 6. Serves as primary contact, acting as a laisaon between the patient and family and provider, includes
communications via telephone, written or electronic. Consults with the provider as needed and follows
up with the patient/family.
1 7. Engages patient and family in preventative care and management or treatment of their acute, chronic,
or terminal condition.
1 8. Provides direct nursing care during the outpatient visit for the specialty, and supports flow and ancillary
patient care needs throughout the clinic visit

2. Education
2 1. Provides patient and family education on appropriate medical condition, including signs, symptoms ,
treatment regimens, side effects, outcomes expected, and potential adverse reactions or outcomes.
2 2. Including manangement of condition, promoting optimal level of health.

2 3. Actively and through established relationships with patients/families provides education and
management to promote self-care, decision making and involvement of care by both patient (age
appropriate) and family supports as care givers
2 4. Ensures individual needs are met through focus on preferred language, and that all types of cultural
diverse needs are incorporated into the care plans for patients.
2.5 Initiates education and quality improvement initiatives to advance the quality of care delivery to this
patient population
2 6. Provides patient with educational information and/or refers to appropriate resources, incorporating
developmental appropriate materials. Includes written or internet sources.
2 7. Provides patient and family with support services, networks, and non-profit organizations for support
with specialty servcies. Includes emotional and/or spiritual needs

3. Multi-Disciplinary Collaboration
3.1 Functions as a key member of the multi-disciplinary team coordinating all aspects of patient care
across the continuum
3 2. Participates as an active member, and leads the team as appropriate in all forums discussing patient
care: Includes multidisciplinary meetings, discharge rounds, specialty meetings, family-centered
rounds or meetings both inpatient and outpatient and in the homecare settings
3 3. Participates in professional organizations and specialty specific. Maintains up-to-date knowledge of
disease/specialty area and incorporates new knowledge, into care delivery models
3 4. Collaborates with the patient's primary and associate nurses, as well as other members of the health
care team regarding current medical plan of care. Attends interdisciplinary meetings, discharge planning
rounds, and family meetings as a representative for the service. Functiona as a nurse resource to the
staff for patients on the service.
3 5. Facilitates team approach to total plan of care
3.6 Facilitates, coordinates and ensures that all services necessary are coordinated within organization's
different departments, and externally as needed. ie: diagnostics, surgical procedures. laboratory. Includes completion of necessary referral information, pre-admission needs.
3 7. Ensures patient care needs are met both before, during, or after a clinic visit, or hospital service.
Includes assessing and reassessing patient and family needs, concerns, or questions, and supports
transition with follow-up or consulting services .
3 8. Interacts with third party payors, Organizational financial counselors, case managers, federal and state
regulatory staff to ensure patient care delivery.

4. Quality Improvement
4 1. Participates in data collection related to clinical and operational efficiencies

4 2. Collects data, and analyzes trends to compare and develop key areas to improve patient care outcomes
as evidenced by decreased usage of emergency room visits and inpatient hospital stays or re-admissions for the specialty and patient population

4 3. Participates in any research clinical trials/protocals as necessary both within organization and
nationally to support advances in care.
4 4. Ensures integration and documentation of all patient care information utilizing electronic medical record
and information systems interface
4 5. Supports any marketing, and community outreach efforts

EDUCATION (number of years and type required to perform the position duties):
Registered Nurse , Bachelor's Degree in Nursing preferred, Connecticut RN license.

EXPERIENCE (number of years and type required to meet an acceptable level of performance):
At least 2-3 years RN experience in an inpatient or outpatient setting required. Relevant experience in the specialty
area, pediatrics or in the Nurse Coordinator role preferred.

SPECIAL SKILLS: Excellent interpersonal and organizational skills. Ability to assert oneself, advocate for patients, and work
independently with minimal supervision. Ability to manage multiple priorities. Computer experience and knowledge
of word processing and data entry systems. Must be able to communicate efffectively with all members of the
healthcare team, patients and families. Must value and execute "patient -centered model of care."

ACCOUNTABILITY (how this position is held accountable for such as goals achievement, budget adherence, or
other areas of accountability):
Accountable for following hospital policy and procedures. Accountable to conduct appropriate coordination of care
for speciatly

COMPLEXITY (describe planning, problem solving, decision making, creative activity, or other special factors
inherent in the responsibilities of this position):
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences),
accountability (being responsible and taking action), and compassion (being empathetic).
Evaluates and coordinates care for multiple types of medically /complex pediatric patient populations across the
continuum: Inpatient to outpatient, home, and community. Must be self motivated with the ability to multi-task,
prioritize and initiate processes to resolve problems and ability to impact multiple specialty needs.

LICENSURE/CERTIFICATION:Licensed as a Registered Nurse from the State of Connecticut.

SPECIAL WORKING CONDITIONS AND PHYSICAL DEMAND:
Must be flexible to meet the demands of the specialty, outpatient clinic session, specialty and patient/family needs

At least 2-3 years experience in a pediatric inpatient or outpatient setting, Including experience in the specialty area of the Nurse Coordinator role
Excellent interpersonal and organizational skills. 
Ability to assert oneself, advocate for patients, and work independently with minimal supervision. 
Ability to manage multiple priorities. Computer experience and knowledge of word processing and data entry systems. 
Must be able to communicate efffectively with all members of the healthcare team