Room Attendant - Grand Pacific Resorts

Description

Position Summary/ Objective:

Under the direction of the Housekeeping Supervisor and/or Manager, the Room Attendant will be responsible for providing superb hospitality by maintaining the interior areas of the resort property. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Clean all rooms in accordance with resort standards for cleanliness and efficiency.
• Maintain work carts/stations as necessary to optimize appearance and efficiency.
• Remove used linens, towels, necessary products and supplies, and replace with all new items.
• Clean all areas of kitchens, bathrooms, bedrooms and living rooms as set forth in housekeeping checklists.
• Vacuum, mop, wash, dispose trash, dust, polish and scrub as needed.
• Maintain uniforms and nametag.
• Assist with any special projects as assigned by Supervisor.
• Communicate effectively with guests, supervisors and associates.
• Stay informed with emergency procedures, current projects, security issues, and the location of emergency equipment.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Qualifications

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• 0 – 2 years of related experience.
• High school diploma or equivalent preferred.
• Ability to multitask effectively.
• Strong customer service skills.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment. 

Additional Eligibility Qualifications Required:

• Must be available to work various shifts including weekends and holidays.
• Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
• Fluency in English is preferred.

Physical, Environmental & Other Requirements:

• Must be able to stand and/or walk for up to 8 hours. 
• Must also be able to sit, stoop, kneel, crouch and crawl. 
• Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
• Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. 

Other Duties:

• Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.