Room Attendant- Towneplace Suites by Marriott in Olive Branch, MS *** MUST HAVE HOUSEKEEPING EXPERIENCE*** - CAPITAL HOTELS LLC

JOB TITLE: Room Attendant

REPORTS TO : Housekeeping Supervisor

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards.

Room Attendant duties and responsibilities:

·        Enters and prepares the room for cleaning.

·        Dusts the room and furniture.

·        Replenishes guestroom and bath supplies.

·        Cleans the bathroom.

·        Cleans the closet.

·        Vacuums and racks the carpet.

·        Checks and secures the rooms.

·        Replenish amenities according to the operational standards.

·        Deliver and retrieve items on loan to guests e.g. iron and ironing boards

·        Ensure security of guest rooms and privacy of guests.

·        Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

·        Maintain positive guest relations at all times.

·        Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

·        Empty trash containers and ashtrays.

·        Replace laundry bags and slips.

·        Dust and polish all furniture.

·        Responsible for replenishment of guest complimentary water.

·        Update status of rooms cleaned on assignment sheet.

·        Return and restock cart at end of shift.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. A stable work history is required to be seriously considered for this position.

Education:

A high school diploma or equivalent is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience:

Previous room attendant experience is required for this position. Applicants with prior Marriott brand experience are highly desired.