Room Care - Omni Hotels & Resorts

Location

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Job Description

Clean guest rooms as assigned, ensuring the Hotel's established standards of cleanliness.  Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.  Ensures the confidentiality and security of all guest rooms.

Responsibilities

Essential Duties and Responsibilities:

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Hotel requirements.
• Deep clean all areas of the guest rooms utilizing the Deep Cleaning Inspection Form.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Service assigned guest rooms.
• Empty trash containers
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Clean closets and door tracks on check-out rooms, removing dust and debris.
• Dust and polish all furniture.
• Realign furniture to floor plan.
• Open all drawers/doors in checkout rooms and remove items left by guests. Dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect the condition of all furniture for tears, rips or stains; report any damage to the Housekeeping office.
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames, and mirrors.
• Remove dust and debris from television, clock radio and remote control.
• Set correct time on clock, correct TV channel.
• Clean all lamps and light switches, check for proper working order.
• Remove dust, spots and smears from windows, ledges, and frames.
• Remove dust, grease and smears from telephones and reposition properly.
• Remove drapes, sheers, bed skirt, shower curtain to be washed and place back.
• Inspect the condition of planters and plants; remove debris.
• Remove dust, dirt, marks, and fingerprints from entrance door(s).
• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to assigned degrees.
• Remove dust, stains and marks from all baseboards, ledges, and corners.
• Vacuum carpet in guest room.
• Update status of rooms cleaned on assignment sheet and call in to Housekeeping computer system.
• Return and restock cart at end of shift. Ensure cleanliness of cart at all times.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Handle guest complaints ensuring guest satisfaction.
• Report any damage to the Housekeeping Office.
• Report any maintenance problems to Engineering.
• Turn over any lost and found items from guest rooms to the Security Office.
• Replace flowers whenever necessary, especially bud vases.
• Ensure security of assigned keys.
• Verify room status on AM report (discrepancy report) and report discrepant rooms.
• Maintain knowledge of:
• All Hotel services/features and hours of operation.
• All guest room layouts, bet types, decor, appointments, amenities, locations, numbers/names.
• Housekeeping services available to guests.
• Maintain complete knowledge and comply with all Hotel and departmental policies and procedures.
• Load and unload cart, responsible for keeping cart clean, neat, and orderly at all times during shift.
• Report any blankets, bedspreads or bed skirts which need changing and assist with changing when necessary.

Qualifications

Qualifications: 

• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Must be able to lift, push, pull up to 50 lbs.
• Must be able to stand, bend, stoop, climb ladder, lift, push, pull, and reach.
• Previous experience in Janitorial cleaning.
• Prior guest relations training.
• Knowledge of proper chemical handling preferred.
• High school graduate or equivalent vocational training.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Ability to exert the physical effort required to clean 6 rooms per shift.

Pay: 28-29.20 an hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience

Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring.  The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.