Room Inspector - Holiday Inn Express and Suites Norfolk

Job Summary:

To supervise the cleanliness and appearance of all guest rooms and public areas, in addition to overseeing the personnel in that department. Ensure that all personnel are performing their job duties up to the standards of HMP Properties. Responsible for all room inspections, cleanliness, reporting, computer, relaying work orders to the Maintenance staff and any other duties as assigned or required.

Overview of Duties and Responsibilities

• Create the assignments for the housekeepers and create the plan for the day for all staff in that department.
• Supervise, monitor and follow up on duties of, Room Attendants, Houseman, Laundry, and Night Houseman engaged in all types of the hotel cleaning operation while maintaining the company productivity standards.
• Communicate with the Maintenance department of any needed repairs.
• Ensure that inspect all guest rooms in the hotel each day to ensure cleanliness standards are being met.
• Help guests and employees in any way when called upon and perform it in a pleasant manner showing a willingness to help.
• List, Itemize, store lost and found items whiling maintaining the company approved Lost and Found log.
• Check all vacant rooms for condition and possible occupancy, report any discrepancies to Management. This is required to be done everyday.
• Supervise the condition of all storage areas, making sure they are kept in a clean, orderly fashion. Ensuring they are stocked with the necessary items.
• Report and deliver valuable items found to Management as early as possible after finding them.
• Adheres to all work rules, procedures and policies established by the company, including but not limited to those contained in the employee handbook
• Coach and counsels’ employees to encourage positive behaviors and correct negative behaviors.
• Initiate or suggest plans to motivate employees to achieve work-related goals.
• After service training, ensure staff continues to learn the importance of excellent service.
• Perform monthly inventories
• Ensure all procedures and standards are being carried out.
• Wear proper uniform and nametag at all times.
• Practices all safety standards
• Completes all required administrative paperwork
• Any other directive given by supervisor
• Can lift up to 75 lbs.
• Can stand and work on feet for extended hours (10 hours per shift)

Position Directly Supervises:

• Room Attendants
• Houseman
• Night Houseman
• Laundry Attendant

Requirements:
Must have an extensive knowledge of hotel housekeeping and cleaning techniques. Must be detailed in room inspections. Must be teamwork oriented and able to maintain a staff. EDUCATION and/or EXPERIENCE: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred.

LANGUAGE SKILLS: Must have developed language skills to the point to be able to:
• Read and interpret documents in English such as routine correspondence, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English to customers and employees.

REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
• Read and interpret business records and statistical reports.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. While performing the duties of
this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with
hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or
move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to
see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from
temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or
more of the time inside.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to work effectively in a stressful environment, communicate well with others,
effectively deal with guests and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.