Room Inspector and Trainer - Cache Creek Casino Resort

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room 
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

The Room Inspector and Trainer is responsible for the operation of the Housekeeping Department during assigned shifts and the direct supervision of Guest Room Attendants and House persons. The top priority of the Room Inspector and Trainer is to ensure a superior guest experience regarding the cleanliness of the hotel facility. This job plays a critical role in achieving Cache Creek Casino Resort's product goals and developing people and experience. It also will play a critical role during the training process for all new hires.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Directs and participates in all functions of the housekeeping department during assigned shifts to ensure maximum cleanliness of Cache Creek Casino Resort hotel facilities.
• Inspects the cleanliness of guest rooms to achieve the standard and guest satisfaction.
• The Room Inspector will be ultimately responsible for the inspection of all vacant clean rooms assigned to them on a given day, the number of rooms assigned for inspection shall vary based on business demands.
• Works with and trains Guest Room Attendants and House persons in all cleaning procedures to ensure daily tasks are completed timely and accurately.
• Inspects housekeeping carts and closets to ensure they are properly stocked.
• Ensures cleanliness of all trash chute rooms, hotel hallways, stairwells, and elevators by delegating daily assigned work to House Persons or other staff.
• The Room Inspector/Trainer is also responsible for the storage organization and cleanliness, ensuring that all housekeeping storages are neat and organized in appearance and properly restocked.
• Communicate with the Assistant Housekeeping Managers or Housekeeping Manager within the department about any housekeeping delays or issues and recommend any necessary changes to room status, also provide any relevant information to be included in the end-of-shift report.
• Supervises assigned personnel and shifts, overseeing and ensuring consistent standards of performance.
• Obtains a list of rooms to be cleaned daily, focusing on rooms needed by the front desk throughout the day.
• Makes recommendations to improve service and ensure more efficient operation.
• Attends staff meetings to discuss company policies and guest complaints.
• Works with House Persons to ensure that all Guest Room Attendants have the necessary items to clean, restock, and maintain their assigned rooms. 
• Ensures shift is operated in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction and exceptional product/property cleanliness. Report broken items/torn or stained items.
• Maintains a positive, friendly, and caring attitude with arriving and departing guests, department personnel, colleagues, and other property personnel.
• Executes regular training and development of the team to ensure consistent delivery of high-quality product maintenance and cleanliness. The Room inspector will be in charge of the new hire's training and will mirror the assigned inspector for the duration of the training period.
• Assures safety and security policies and procedures are consistently followed.
• Maintains a professional appearance reflective of the hotel’s image and conducts behavior maturely and professionally.
• Provides ongoing recommendations and guidance to ensure consistency of service quality.
• Advises management with the development of training materials and programs to meet the needs of the hotel.

Supervisory Responsibilities

Directly supervises Guest Room Attendants and House persons in the housekeeping department. Carries supervisory responsibilities per the organization's policies, procedures, and applicable laws, including training employees, assigning and directing work, evaluating performance, and addressing complaints.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements below represent the required knowledge, skill and/or ability.

Education and/or Experience

Six months of previous experience as a Guest Room Attendant or supervisory experience in Housekeeping or a similar environment.

Language Skills

Ability to read, comprehend and generate simple instructions, correspondence, reports, and memos.  Ability to effectively present information in one-on-one and group situations to the organization's customers, clients, and employees. Ability to read and interpret written instructions and employee handwriting. Ability to communicate using business tools such as email, radio, and phone.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve and handle situations involving several variables and resolve using provided guidelines and good judgment.

Age Requirement

Must be at least 21 years of age.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License

Physical Demands

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will be required to monitor employee performance, often through visual inspection, and must be able to visually distinguish among varying levels of cleanliness.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions with or without reasonable accommodations.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and secondhand tobacco smoke. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. This position requires the position holder to spend a great deal of time indoors around cleaning chemicals and supplies.