Room Service Server - Mountain Shadows

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:  Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities.   Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!Overview:

Position Summary:

To work within the framework of the Room Service Department service team, practicing established standards and systems. Assembles orders, delivers and serves food and beverages to our guests in a personable, courteous and professional manner.

Responsibilities include:

• Be thoroughly familiar with the menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets. Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about Mountain Shadows and its amenities.
• Collects orders from the kitchen, ensuring they have been prepared correctly; and to promptly and efficiently deliver to the guest’s room.
• Is responsible for fulfilling all functions as required by accounting; Submitting signed checks to R.S. Telephone Operator, reconciling daily sales etc.
• Assists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes proper breakdown of trays and other items.
• Should be familiar with Room Service Telephone Operators duties, and fill that position when needed.
• Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience. Consistently delivers courteous, professional service. Maintains high standards of cleanliness (personal appearance, equipment and facility) at all times.
• Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Attend all staff meetings and supplemental training sessions. Attends pre-meal meetings and is aware of daily soup, special, their method of preparation and if anything is not available from the kitchen or bar.
• Must be extremely organized; able to expedite multiple orders completely and correctly. Works well with food and beverage teammates and support departments. Good communication essential. Relays guest complaints and comments to supervisor.
• Must be motivated and a self-starter. Takes the initiative to identify and undertake projects during slow periods. Keeps work area and equipment clean and organized at all times. Fulfills side duties as assigned by Room Service Captain and manager.
• Ensures all equipment is functioning properly, reporting any problems to the Room Service Captain or manager immediately.
• Performs any other duties as assigned by the F&B Manager.

Qualifications:

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Must be in good physical condition; able to drive a golf cart, and lift and quickly transport heavy trays and hot boxes up to 60 lbs.
• Able to work outdoors in inclement weather when necessary. Can carry loaded trays on slippery surfaces. Can handle hot plates and equipment.
• Solid interpersonal and communication skills. Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. Strong attention to detail a must.
• Must have previous sever experience. Is knowledgeable regarding food, beverage and room service techniques. Takes pride in their department and property; is detail orientated.
• Has a sincere desire to provide the utmost in guest service.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

 

County Legal Requirements

• Must have completed County & State Liquor training.