Rooms Manager at Nativo Lodge
Albuquerque, NM
About the Job
Description:WORK, PLAY, & ENJOY LIFE WITH HERITAGE
Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Full-time Salary Position starting at $45K plus benefits.Located in Albuquerque, NM. Working out of our Nativo Lodge .
Position Purpose: We are seeking a highly motivated and experienced Director of Rooms to join our team. The Director of Rooms will be responsible for overseeing the daily operations of the rooms division, including front desk, housekeeping, and guest services. The ideal candidate will have a passion for hospitality and a proven track record of success in a similar role.
Essential Duties and Functions/Responsibilities/Tasks:
- Oversee the daily operations of the rooms division, including front desk, housekeeping, and guest services.
- Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives.
- Develop and implement strategies to improve guest satisfaction and increase revenue.
- Manage and train staff to ensure high-quality service and guest satisfaction.
- Monitor and analyze guest feedback to identify areas for improvement.
- Develop and manage departmental budgets and financial goals.
- Ensure compliance with all hotel policies and procedures, as well as local, state, and federal regulations.
- Collaborate with other departments to ensure seamless guest experiences.
- Maintain a positive and professional work environment for all staff.
Supervisory Responsibilities: Lead Guest Experience Hosts, Guest Experience Hosts, Bellman, Valet, and in house PBX
Benefits:
- Part-time employees receive: Dental, Vision and 401k!
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!
HC10
Requirements:- Proven leadership experience in a hotel setting required, with a passion to provide exemplary guest service.
- 2-3 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience a must.
- Must be highly knowledgeable and openly willing to be creative in curating an experience for the guest in the hotel and city for which this position is listed. This requires expertise on local dining, entertainment, events and attractions in the area of the hotel and the greater city area.
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
- Friendly and warm demeanor, excellent verbal and written communication and ability to multitask while maintaining poise.
- Strong knowledge of hospitality software and MS Office required.
- Ability and willingness to work flexible long hours including weekends, holidays and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds occasionally.
- High school diploma or equivalent experience/training required; some college preferred.
Compensation details: 45000-45000 Yearly Salary
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