Rooms Manager - YotelPad Park City

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

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  Embark on a unique career at YotelPad Park City, where our commitment to excellence extends beyond 304 thoughtfully designed rooms. Set against the backdrop of Park City's majestic mountains, our workplace is not just a job; it's an immersive experience. Picture yourself contributing to exceptional guest experiences while being surrounded by the stunning views and vibrant energy that make Park City extraordinary.   What sets us apart? Our dedication to cultivating a positive workplace culture, comprehensive benefits including a 401k with a company match, and enticing bonus programs designed to recognize your commitment. We're actively seeking talented individuals with a genuine passion for service to join our dynamic team. Be part of an environment where each team member plays a pivotal role in delivering outstanding service and crafting unforgettable moments in the distinctive location of YotelPad Park City. Explore the exciting career possibilities that await you with Pyramid Global Hospitality. Your journey towards a fulfilling career, immersed in a unique location, starts here!

Position Overview:

The Rooms Manager is responsible for all daily aspects of Cabin Crew, Mission Control, and Reservations while on duty.  Primary goals are to exceed guest experience scores, operating and financial goals of the General Manager while exceeding crew member satisfaction scores.  Liaison with Owner Relations Manager in support of their goals for all Owners in and out of the hotel Rental Management Agreements.

Major Duties & Responsibilities:

• Provide training through presentation of information, motivation, support, development of crew members.
• Oversee the Cabin Crew, Mission Control, Reservations and Bell Services (seasonally)
• Lead Cabin Crew, Mission Control, and Bell Services Leaders to success on daily, weekly, monthly, and annual action plans related to property strategic plans.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
• Manage Labor Allocation and expenses of both in-house and contract team members.
• Ensure compliance of YOTEL brand standard operating procedures and policies.
• Always extend professionalism and courtesy to fellow crew members and customers.
• Develop and manage execution of Rooms division budgeted expenses in accordance with budgeted revenues and business levels.  Develop and implement controls for expense management. 
• Deliver unparalleled service above and beyond the norm to exceed customer expectations.
• Solicit and communicate guest feedback for continuous improvement.
• Own all customer complaints and issues and seek immediate resolve.
• Provide feedback for improvement, recognition of success and coach crew members.
• Oversee financial transactions by Rooms Department Staff and ensures adherence to company standards.
• Conduct arrival inspections and turnover of rooms by coordinating Mission Control and Cabin Crew staffing.
• Support the Hotel Night Audit as assigned.
• Conduct progressive discipline from coach & counsel from verbal warnings to written warnings to suspension with support from the Human Resources Department.
• Act as the Manager on Duty as assigned and take responsibility for all hotel related issues and events.
• Assist all crew members as needed with unresolved issues which arise during the shift.
• Demonstrate self-confidence, energy and enthusiasm at all times.
• Have a strategic perspective by continually modeling our brand and integrating it into every aspect of the guest experience.
• Provide updated room availability on a daily basis through the Cabin Crew
• Procure operating supplies in accordance with operational needs, budgeting guidelines and brand standards.
• Ensure the following activities are completed during the shift: credit limit complete, deposits taken, billing of group accounts resolved; VIP assignments are completed; charges are posted and rate changes are completed; shift audits and variance reports are accurate and completed; unexpected stay-overs are extended and same day after hours’ reservations are processed accordingly.
• Flexible schedule allowing for the ability to work all shifts including: mornings, evenings, overnights, holidays, and weekends.
• Complete all of the above tasks via the support of a Rooms Supervisor or Inspector (seasonal support).

What are YOTEL people like?

• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

• Prefer 2-4 years of hotel management experience, preferably in rooms and customer service experience in upscale hotel environment.
• Able to resolve guest, supervisor, and crew member conflicts.
• Knowledge of hotel operations, including property management system(s), scheduling, training, coaching & counseling, ordering supplies, room assignments for Housekeeping, room assignments at Front Desk.
• Ability to read and speak English fluently.  Second or multiple languages are a plus.
• Ability to perform under pressure.