Routing Specialist and Team Lead - Natran Green Pest Control

JOB TITLE: ROUTING SPECIALIST AND TEAM LEAD

COMPANY: NATRAN GREEN PEST CONTROL

LOCATION: HOUSTON, TX

INTRODUCTION:

Are you an experienced dispatch coordinator with a knack for optimizing routes and leading a team? Do you thrive in fast-paced environments and enjoy problem-solving on the fly? If so, Natran Green Pest Control is looking for you to join our team as a Routing Specialist and Team Lead!

ABOUT US:

At Natran, we’re all about exceptional pest control that’s friendly to families, pets, and the planet while providing excellent customer service. Our mission is to protect homes using sustainable practices, and we’re seeking a dedicated professional to help us achieve that goal. We have been recognized for our commitment to eco-friendly practices and exceptional service.

POSITION OVERVIEW:

As the Routing Specialist and Team Lead, you will be crucial in managing our pest control technicians’ daily routing and dispatch operations. You will oversee a small team of Operations Support Representatives (OSRs), ensuring they remain organized and efficient while coaching them to reach their full potential. Your attention to detail and strong time-management skills will be essential in this role, especially when navigating unexpected challenges. You will work closely with the Customer Experience Senior Manager to align strategies and execute process improvements that enhance overall operational performance.

KEY RESPONSIBILITIES:

• Efficiently coordinate and optimize daily routes for technicians, ensuring timely service delivery.
• Supervise and support the OSR team, providing guidance and performance coaching.
• Collaborate with the Customer Experience Senior Manager to set goals and develop strategies for continuous improvement.
• Ensure compliance with company policies, service protocols, and safety standards across operational support activities.
• Quickly adapt to changes in scheduling due to technician call-outs, weather-related issues, and other unforeseen circumstances.
• Monitor and analyze operational metrics to enhance efficiency and service quality.
• Develop and implement routing strategies to improve efficiency and reduce costs.
• Maintain effective communication with the field team and other departments to ensure seamless operations.

• Proven experience in dispatching, logistics, or routing, preferably in the home services or pest control industry. 
• Some experience in team supervision and coaching is preferred.
• Exceptional organizational and multitasking abilities with a keen eye for detail.
• Ability to remain calm and resourceful under pressure, adapting to shifting priorities.
• Proficient in dispatch software and other technology tools relevant to the industry.
• Excellent communication skills, both written and verbal.

• We offer a competitive wage and benefits package with employer contribution, PTO, and paid company holidays.
• Hybrid or majority remote work, depending on your needs (needs to be able to commute to Houston or Austin for training and company events)
• Opportunities for professional development and career advancement.
• A positive work environment with a supportive team culture.
• The chance to make a meaningful impact in a growing eco-friendly company.

We would love to hear from you if you are ready to take on this exciting challenge and lead our dispatch operations to new heights!

HOW TO APPLY:

Candidates in Houston and Austin, TX, as well as surrounding areas, are encouraged to apply.

Visit Natran.com to learn more. Please send your resume and complete our Culture Index Survey to get started.

We’re looking forward to meeting you and growing together!

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