Rumble Assistant General Manager - Rumble Boxing NOVA

Assistant General Manager
Position Overview: The Assistant General Manager will support the General Manager in overseeing all aspects of studio operations, including sales, customer service, staff management, and facility maintenance. This individual will play a key role in ensuring a high level of member satisfaction and operational efficiency.
Key Responsibilities:

• Operational Management:
  • Assist the General Manager in daily studio operations, including opening and closing procedures, scheduling, and inventory management.
  • Ensure the studio is clean, well-maintained, and fully operational at all times.
  • Oversee front desk operations, ensuring excellent customer service and efficient check-in/out processes.
• Sales and Revenue Generation:
  • Support the General Manager in developing and executing strategies to drive membership sales and revenue growth.
  • Lead by example in promoting and selling memberships, class packages, and retail products.
  • Analyze sales performance and provide recommendations for improvement.
• Staff Supervision and Development:
  • Assist in recruiting, hiring, training, and managing front desk staff, instructors, and other team members.
  • Conduct regular performance evaluations and provide ongoing coaching and feedback to staff.
  • Foster a positive and motivating work environment that encourages teamwork and high performance.
• Customer Service:
  • Address member inquiries, concerns, and complaints promptly and professionally.
  • Build strong relationships with members, fostering a welcoming and supportive community.
  • Ensure all members have a positive and engaging experience at Rumble Boxing.
• Event and Program Coordination:
  • Assist in planning and executing studio events, special promotions, and community outreach activities.
  • Collaborate with the marketing team to promote events and programs to the local community.
  • Monitor and evaluate the success of events and programs, providing feedback for future improvements.

REQUIREMENTS:

• 2 years of fitness sales or relevant sales experience preferred
• Confident in generating personal sales and supervising Sales Reps
• Ability to manage and drive multiple revenue streams including memberships and retail
• Previous management or supervisory experience preferred
• Must have excellent communication and strong interpersonal skills in person and over the phone
• Must be solution-based and results-oriented, competitive spirit
• Ability to recognize areas of improvement and make changes using good judgment
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat, and organized
• Strong attention to detail and accuracy
• Trustworthy and able to handle confidential information
• Ability to work harmoniously with co-workers, clients, and the general public
• Proficiency with computers and Studio software
• College Degree Preferred

• *This is a full-time position. The candidate must be able to work a flexible schedule with nights and weekend availability.

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