RV Resort Clerk (Full Time) - Laguna Development Corporation

Position Title: RV Resort Clerk 

Department: RV Resort 

Employment Classification: Non-Exempt

Position Summary/General Description: 

The RV Resort Clerk registers guest and collect fees, maintains the cleanliness of the resort including restroom, showers and laundry facility while providing great customer service. 

Expectations: 

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. 
• Act as a role model within and outside the corporation. 
• Maintain a positive and respectful attitude toward customers and co-workers. 
• Consistently report to work on time prepared to perform duties of position. 

Essential Duties & Responsibilities: 

• Ensure all procedures are followed when checking guests into and out of the RV Resort and filling of propane tanks. 
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests). 
• Operate a point of sale system/cash register (e.g., maintain change in cash drawer; accept cash, checks, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts; balance cash drawer and receipts; keep register area neat, clean and stocked with necessary supplies; and documents discrepancies). 
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). 
• Perform all custodial duties (e.g., sweep and mop sales area; clean shelves, restrooms, break room, windows, launder linens, empty trash; and pick up trash in the parking lot.) 
• Maintain and stock in-coming merchandise/inventory and provide guests with any supplies needed. 
• Maintain a safe and friendly work environment by adhering to all safety guidelines. 
• Read electrical meters. 
• Develop a thorough knowledge of services, amenities, surroundings (e.g., supermarket, gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events. 
• Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays. 
• Perform additional duties and responsibilities as necessary or assigned. 

Education & Experience: 

• High School Diploma or GED preferred. 
• Must be eighteen (18) years of age or older. 
• Relevant work experience preferred 

Licensing & Certification: 

Computer Equipment, Software, Machinery: 

• Ability to operate Micros POS system (cash register). 
• Ability to use necessary tools to fill propane tanks. 
• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook). 
• Proficient with basic office equipment (e.g., computer, photocopying and faxing). 

Essential Physical Requirements: 

• The job requires the ability to hear, kneel, stand, talk, walk and repetitively use hands 51-100% of the time. 
• The job requires the ability to balance/climb, bend over, sit, and turn/twist 25-50% of the time. 
• The job requires the ability to crawl, crouch/stoop, drive and reach overhead 0-24% of the time. 
• The job requires the ability to push and pull 1-50 lbs. 25-50% of the time. 
• The job requires the ability to carry and lift 1-25 lbs. 25-50% of the time. 

Essential Mental Demands: 

• The job requires the ability to problem solve, make decisions, interpret data, write and read 51-100% of the time. 
• The job requires the ability to organize and plan 25-50% of the time. 
• Must mathematically calculate propane levels when filling tanks. 

Supervisory Responsibilities: 

Work Environment (inside/outside): 

Other Requirements: 

• Must pass a pre-employment alcohol/drug screen. 
• Must pass background check. 
• Must complete 40 hours of propane training and receive certification.