SACM Analyst at Miracle Software
Plano, TX
About the Job
Requirement:
Job Title: SACM Analyst
Duration: 12+ Months
Location: Plano, TX/ Pleasanton, CA - Onsite
Job Description:
SACM Analyst
One specific ask was for the resource to be based within 50 miles of any of the four client’s corporate offices below.
o Pleasanton, CA
o Plano, TX
o Phoenix, AZ
o Boise, ID
An SACM Analyst ensures that the organization's IT assets and configuration items are effectively managed, supporting overall IT service management and operational efficiency.
Key Skills:
- Strong knowledge of ITIL practices, particularly around SACM.
- Proficiency in using and managing CMDBs and asset management tools.
- Excellent analytical skills with attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Effective communication skills, both written and verbal.
- Strong organizational and time management skills.
- Experience with ServiceNow or similar ITSM tools is often required.
An SACM (Service Asset and Configuration Management) Analyst plays a critical role in managing and maintaining an organization's IT assets and configuration items (CIs).
Here’s a summary of their key responsibilities and skills:
Summary of an SACM Analyst:
1. **Asset Management:**
- Track and manage IT assets throughout their lifecycle, from procurement to retirement.
- Ensure that asset information is accurate, up-to-date, and accessible.
- Coordinate with procurement, finance, and other teams to ensure assets are recorded correctly.
2. **Configuration Management:**
- Maintain the Configuration Management Database (CMDB), ensuring that all CIs are accurately recorded.
- Regularly update and verify the status and relationships of CIs in the CMDB.
- Support the identification and management of CI dependencies and impacts.
3. **Data Integrity and Quality:**
- Ensure the integrity and quality of data within the CMDB and asset repositories.
- Conduct regular audits and reconciliation activities to identify and correct discrepancies.
- Implement data validation processes to prevent inaccuracies.
4. **Process Improvement:**
- Contribute to the continuous improvement of SACM processes and practices.
- Develop and maintain SACM policies, procedures, and guidelines.
- Provide recommendations for process enhancements based on audit findings and industry best practices.
5. **Collaboration and Communication:**
- Work closely with other IT teams, including change management, incident management, and service desk teams.
- Communicate SACM policies and practices to stakeholders and ensure adherence.
- Provide training and support to teams on SACM tools and processes.
6. **Tool Administration:**
- Manage SACM tools and systems, such as the CMDB and asset management software.
- Configure and customize SACM tools to meet organizational needs.
- Provide support and troubleshooting for SACM tool users.
7. **Reporting and Analysis:**
- Generate reports on asset and CI status, lifecycle, and compliance.
- Analyze data to identify trends, risks, and opportunities for optimization.
- Support decision-making by providing accurate and timely SACM information.
Duration: 12+ Months
Location: Plano, TX/ Pleasanton, CA - Onsite
Job Description:
SACM Analyst
One specific ask was for the resource to be based within 50 miles of any of the four client’s corporate offices below.
o Pleasanton, CA
o Plano, TX
o Phoenix, AZ
o Boise, ID
An SACM Analyst ensures that the organization's IT assets and configuration items are effectively managed, supporting overall IT service management and operational efficiency.
Key Skills:
- Strong knowledge of ITIL practices, particularly around SACM.
- Proficiency in using and managing CMDBs and asset management tools.
- Excellent analytical skills with attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Effective communication skills, both written and verbal.
- Strong organizational and time management skills.
- Experience with ServiceNow or similar ITSM tools is often required.
An SACM (Service Asset and Configuration Management) Analyst plays a critical role in managing and maintaining an organization's IT assets and configuration items (CIs).
Here’s a summary of their key responsibilities and skills:
Summary of an SACM Analyst:
1. **Asset Management:**
- Track and manage IT assets throughout their lifecycle, from procurement to retirement.
- Ensure that asset information is accurate, up-to-date, and accessible.
- Coordinate with procurement, finance, and other teams to ensure assets are recorded correctly.
2. **Configuration Management:**
- Maintain the Configuration Management Database (CMDB), ensuring that all CIs are accurately recorded.
- Regularly update and verify the status and relationships of CIs in the CMDB.
- Support the identification and management of CI dependencies and impacts.
3. **Data Integrity and Quality:**
- Ensure the integrity and quality of data within the CMDB and asset repositories.
- Conduct regular audits and reconciliation activities to identify and correct discrepancies.
- Implement data validation processes to prevent inaccuracies.
4. **Process Improvement:**
- Contribute to the continuous improvement of SACM processes and practices.
- Develop and maintain SACM policies, procedures, and guidelines.
- Provide recommendations for process enhancements based on audit findings and industry best practices.
5. **Collaboration and Communication:**
- Work closely with other IT teams, including change management, incident management, and service desk teams.
- Communicate SACM policies and practices to stakeholders and ensure adherence.
- Provide training and support to teams on SACM tools and processes.
6. **Tool Administration:**
- Manage SACM tools and systems, such as the CMDB and asset management software.
- Configure and customize SACM tools to meet organizational needs.
- Provide support and troubleshooting for SACM tool users.
7. **Reporting and Analysis:**
- Generate reports on asset and CI status, lifecycle, and compliance.
- Analyze data to identify trends, risks, and opportunities for optimization.
- Support decision-making by providing accurate and timely SACM information.