Safe Alliance - Client Care Specialist - Ascend Nonprofit Solutions

Safe Alliance - Client Care Specialist

The Client Care Specialist supports the agency mission of providing hope and healing to those impacted by domestic and sexual violence, while also providing administrative support to direct service and leadership staff of the Survivor Resource Center (SRC).

Responsibilities/Accountabilities

Client Care

Using trauma-informed, client-centered approach:

• Answer agency phone calls, screen and direct callers as appropriate, provide accurate description of services, and refer to external services as necessary.
• Provide crisis intervention services by telephone or in person as necessary including responding to hotline calls.
• Act with clients in mind and work to meet client needs and expectations to the extent possible.
• Work to ensure the waiting room remains a comfortable and clean space for victims and their children.
• Maintain a safe, welcoming and comfortable reception area and victim waiting room.

Administration

• Maintain accurate, up to date client, program and agency records, including statistics and case tracking.
• Partner with direct care staff to maintain up-to-date client files (may include electronic/physical files).
• Support office function by handling mail and maintaining supply of current forms..
• Keep client and staff work spaces clean and functioning.
• Research, write and manage grant reporting and grantor relationships, as assigned by supervisor.
• Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in the Peer Review process.
• Maintain up to date inventory of needed supplies for staff and clients.
• Maintain and distribute bus passes, pretty cash, and gift cards according to procedure.

Stewardship

• Support agency mission by participating in agency and community meetings and committees as requested by supervisor.
• Work to ensure goals and outcomes for program are met.
• Promote and maintain professional relationships with agency staff, volunteers, and community partners.

Professional Development

• Maintain and develop skills and knowledge by attending training and ensuring licensure and certifications are up to date needed for the job.
• Complete Agency and Survivor Resource Center training requirements.

MINIMUM REQUIREMENTS

• Safe Alliance may still be subject to government mandated vaccine requirements and testing as outlined by the OSHA Emergency Temporary Standard. All applicants must be willing to submit proof of vaccination status or test weekly.
• Education: High School Diploma. Bachelor's Degree Preferred.
• Experience: 1 year administrative or customer service related experience.
• Experience working in human services field preferred.
• Experience working with victims preferred.
• Spanish speaking preferred - if hired as a Spanish speaking staff member, candidate must be fluent in understanding, speaking, and writing in Spanish.

No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or submit testing results weekly or as outlined by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency.

Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.