Safety Operations Specialist - Roblox

Roblox’s Safety Operations team is passionate about scaling Roblox’s Operation processes to transform our platform’s safety and customer service functions through a multi-year vision and strategy execution.

Safety Operations’ Critical Harms Intelligence, Investigation, and Operations (CHIIO) team focuses on protecting users from key risks by proactively analyzing user behavior, investigating malicious actors, and supporting key issues.

As a Safety Operations Specialist you will play a meaningful role in leading and resolving issues and high-impact incidents affecting our Roblox users and platform, with a focus on critical issues related to lower prevalence but higher risk threats and policy violations. You will coordinate across multiple teams to ensure rapid response to minimize impact on customers and business operations and maintain high reliability and service quality. You will understand and carry out our community standards and other policies regarding Developer and User activity on our platform.

You Will:

• Coordinate and handle incident response activities including documentation, virtual command structure, and multi-functional partners. This may include presenting quickly and expertly with organization and company leadership.
• Work collaboratively with global Critical Harms Intelligence Analysts and Operation Specialists to identify key Subject-Matter expertise points.
• Collaborate with other multi-functional teams to implement process improvements, resolve problems, triage critical issues, build knowledge, and facilitate the steps required to eliminate future incidents.
• Be part of a 24/7 global team of dedicated safety professionals which requires on-call shifts including rotational weekends and after-hours work.
• Potentially be exposed to sensitive user-generated content that some may find offensive or upsetting.

You Have:

• Proven experience in incident and escalation management, preferably in a content safety field/related industry.
• Proven experience independently prioritizing and prioritising challenging urgent risks, and handling them efficiently.
• Strong program management skills, with experience building and optimizing workflows to include automating manual processes.
• Experience using data to lead decision-making and monitor success, including the ability to develop and apply SQL/Python queries.
• Collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces, across time zones.
• Bachelor's degree in business, operations, or a related field, or equivalent experience.

You Are:

• A Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Innovative: You proactively identify emerging risks and execute on out-of-the-box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Team-oriented: You lift up your peers and find ways to make the team stronger.