Summary:
The Scheduler assists in planning organizing implementing and evaluating the activities occurring in the nursing station by performing clerical and receptionist duties and maintaining the physical environment of the area
Responsibilities:
KEY RESPONSIBILITIES
- Accurately takes bookings for outpatient services.
- Chooses the correct test (s) and gathers all necessary patient information from the source requesting the booking.
- Processes cancellations and rescheduling quickly and accurately.
- Records MD orders received comparing written orders with the test booked and immediately resolves any discrepancies
- Responds quickly to any booking problems identified by patient clinical areas and/or MD offices.
- Completes patient pre-registrations for last minute bookings.
- Provides accurate and timely answers to all inquiries whether from patients MD offices or other hospital areas.
Management of Time and Resources
- Completes work assignments within an acceptable time frame.
- Uses time and resources to the best possible advantage for successful completion of job responsibilities.
- Develops and maintains efficient working relationships.
- Is reliable in respect to attendance.
- Is Reliable in respect to punctuality.
- Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
Quality
- Is part of a team effort to ensure quality services.
- Offers creative solutions or alternatives to issues or concerns.
- Produces quality results.
- Continually strives to improve the quality of work.
- Accepts responsibility for all work performed and takes appropriate corrective action as needed.
Other information:
REQUIRED QUALIFICATIONS
- Previous experience in scheduling or a related field such as registration.
- Medical terminology knowledge.
- Keyboard/Data entry experience.
- Is cooperative in interactions treating customers with courtesy respect and compassion.
- Is patient when responding to questions and answers questions appropriately.
- Responds to requests in a timely manner.
- Handles interruptions in a skillful way.
- Maintains a professional appearance and demeanor.
- Strives to prevent/resolve customer concerns to the customer's satisfaction.
- Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices formal educational programs other work groups and on-the-job training).
- Attends and participates in staff meetings and inservices and/or reviews documentation as required.
- Assists in the orientation of others and actively participates in mentoring.
- Performs analytical and decision making functions with minimal supervision.
- Recognizes and seeks assistance/consultation when appropriate.
- Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
- Possesses awareness of programs/services provided by Hospital and where they are located.
Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
Location: Saint Annes Hospital USA:MA:Fall River
Work Type: Full Time
Shift: Shift 1
Union: SEIUSA
Source : Brown University Health
