Sales and Account Manager - Massachusetts League of Community Health Centers

About Us:

The CommonWealth Purchasing Group (CPG) was founded in 1998 by the Massachusetts League of Community Health Centers. The CPG is a leading group purchasing organization (GPO) dedicated to tackling economic challenges faced by health centers and nonprofit community service organizations. With over 650 member organizations across 47 states, CPG leverages its scale to secure deep discounts and significant savings opportunities. Partnering with more than 65 nationally recognized vendors, CPG is committed to delivering exceptional customer support and incomparable savings.

About the Position:

The Sales and Account Manager (a.k.a. Member Resource Consultant) provides full support to CommonWealth Purchasing Group (CPG) members, vendors, and prospects for new members as directed. The Sales and Account Manager maintains business relationships with CPG members through business review meetings and regular communication via telephone, email, and mail. The Account Manager also oversees various membership databases and the production of recurring reports.

Reports To: Director, National Sales and Member Engagement
Location: Boston, MA
Travel Required: Air and road

What We Offer: Enjoy a hybrid work schedule with office presence required only two days a week and/or as needed (Mondays and Thursdays). Benefit from competitive compensation, including a performance-based commission/incentive program. Our comprehensive benefits package includes medical, dental, and vision insurance, a health reimbursement account, life and disability insurance, AFLAC coverage, flexible spending accounts, and a retirement savings plan (403(b) with Roth option). We also provide transit reimbursement and generous time off.

Key Responsibilities:

• Establish sales objectives in coordination with the CPG strategic business plan and established KPIs.
• Provide annual sales plans and monthly updates on progress towards sales objectives.
• Maintain and develop relationships with existing customers through meetings, telephone calls, and emails.
• Prospect new customers tirelessly to meet and exceed stated sales goals.
• Collaborate with the Director, CPG, to manage the needs of CPG's existing clients, develop new vendor contracts, and ensure the highest levels of customer satisfaction.
• Work closely with the Director, CPG, and other staff to identify market and target customer strategies.
• Represent the organization at trade exhibitions, events, and demonstrations.
• Gain a clear understanding of nonprofit and Community Health Centers' businesses and requirements.
• Provide training to the consulting team on industry trends, consultative selling skills, territory management, and vendor relations.
• Supervise the consulting team for territory management, opportunity targeting, and opportunity management.
• Assess the progress and impact of consulting training with quarterly meetings and updates.
• Complete other duties as assigned, including:
  • Represent CPG at meetings, with members, and on policy issues
  • Develop new services, programs, products, or affiliations
  • Provide business planning guidance to senior management
  • Contribute to the upgrading of personnel policies and job descriptions
  • Any additional duties not listed on this document

Education and Experience:

• Education:
  • Bachelor's degree in Arts or Business is preferred
  • In-depth knowledge of current business and sales practices, community health centers, and other closely aligned healthcare non-profits
• Experience:
  • Over three years of proven success in sales and/or customer service experience
  • Proven ability to work effectively both independently and in collaboration with others
  • Proven ability to manage and meet aggressive sales targets
  • Effective understanding of healthcare and non-profit industries
  • Ability to drive and travel to meetings in various locations statewide and nationwide, many not accessible from Boston via public transportation
  • Ability to read, interpret, and explain complex material
  • Ability to interact with people at all levels, involving persuasion, explanation, and negotiation
  • Ability to work well in a fast-paced environment, juggle many priorities, and handle stress in a professional and positive manner
  • Travel to different regions and climates of the country

Diversity, Equity, and Inclusion Statement:

At CommonWealth Purchasing Group, we are committed to fostering an inclusive and diverse workplace where all employees have the opportunity to thrive. We believe that diversity enhances our ability to serve our members effectively and are dedicated to providing equal opportunities for professional development.

We are also committed to ensuring that our workplace is accessible to everyone. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role. We welcome applicants from all backgrounds and encourage those who may require accommodations to reach out during the application process.