Sales Account Manager - Better Business Bureau of Houston

In this Inside Sales position, BBB Account Managers typically earn between $35,000 - $100,000 per year, depending on their sales performance. As a BBB Account Manager, you will actively close sales, provide great customer service, and build business relationships.

Why BBB? We are a mid-sized non-profit organization with a focus on serving the public and a commitment to growth. We are fast-paced, challenging, and engaging.

An Account Manager’s job is simple: while making 100-150 calls daily they must identify, vet, and educate businesses across a wide range of industries on the value of BBB Accreditation; then inform the business of their annual dues cost, collect the dues payment, and complete a short application.
The Better Business Bureau is a non-profit, and as such our Accredited Businesses pay annual dues as part of their application process. When an Account Manager helps a company become an approved Accredited Business, the Account Manager earns a commission on the annual dues. Account Managers are paid $15 to $20 per hour versus commissions earned – whichever is highest for that pay period.

Daily Snapshot:

• Look for companies in our service area that appear to meet our standards.
• Leads are generated from our databases, Account Managers proactively sourcing their own leads, online accreditation requests, and other community outreach initiatives.
• Educate companies on how our benefits help them and our entire local business community, both over the phone and in person.
• Answer questions they may have about the Accreditation process and help them understand how BBB Accreditation supports company growth.
• Listen to their concerns & needs and inform them how BBB Accreditation can help with those problems.
• Collect their dues payment and put together an Accreditation application for the company, to be reviewed before their approval.
• Find another great company that could utilize our benefits!
• Answer calls and emails from Accredited Businesses and provide them with excellent customer service.
• Stay in touch with your accounts throughout the year and assist when their Accreditation is up for renewal.

• Utilize the BBB backend system to track and manage customer interactions.
• Prepare sales applications for management review.
• Follow up and provide closure to all Accredited Business requests.
• Meet and exceed monthly sales goals & department metric goals.
• Take the initiative to troubleshoot problems independently.
• Constantly seek coaching opportunities with your supervisor and/or trainer to improve your sales calls and results.

• Satisfactory attendance, promptness, time management, and attention to detail.
• At least two years of prior sales or account management experience.
• A great phone voice and ability to sell, motivate, and close over the phone.
• Active listening skills and the ability to control a conversation.
• A closer’s mentality.
• Clear and professional communication skills via phone and email.
• A passion for success and earning money.
• Strong work ethic and character. Being able to self-manage and hit daily goals.
• Honesty; high level of integrity.
• Trainable and coachable; a quick learner.
• Ability to adapt to technology, including our backend system, and Microsoft Office programs; and the proficiency to enter data while on calls.
• Highly proficient in MS Office applications (Outlook, Word, Excel) and have basic computer skills.
• An understanding that hard work pays off, that activity leads to results, and what you put in is what you’ll get out.

• Weekly paychecks!
• $15 to $20 hourly versus commissions earned - whichever is highest for that week.
• No nights or weekends are required.
• Paid training.
• 401(k) retirement plan with company matching.
• 10 paid holidays, and 10 paid personal days.
• Health, dental, and vision insurance.
• A hybrid or fully remote work option is available after a 60-day training period.

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