Sales Administration Department Manager - Manufacturing - 360 Recruiting Group

Since 1969, Sonics & Materials, Inc., has become a leader in the design, development, and manufacturing of Ultrasonic Technology. We utilize state-of-the-art machinery and design tools to maintain our cutting-edge approach to research and development at our facility in Newtown, CT.

Why Work With Us:

• Competitive salary
  
• A generous benefits package including health, life and disability insurance
  
• 16 days of paid time off
  
• 401K plan with employer match of 25% up to 4% of salary
  
• Profit Sharing participation 
  
• Small company environment where you can have a significant impact 
  

The Position:

We are looking for a Sales Administration Manager to manage the processes and systems related to servicing our customers and supporting the sales staff. The Manager will supervise the daily operations of a small team of Customer Service & Sales Support Administrators and lead, manage, and direct all customer service activities. In this role, you will:

• Provide direct supervision to a small team within the department
  
• Provide superior customer support by identifying issues, devising solutions, and accepting ownership to a successful closure.
  
• Create and maintain daily, weekly and monthly reporting requirements for Sales department and the company.
  
• Work closely with the Service and Accounting departments to ensure accuracy of internal and customer documents.
  
• Responsible for order entry, answering phone lines, message management, data entry in CRM and performing all customer service/sales support activities as needed.
  
• Manage customer service efforts to resolve customer issues in a timely and effective manner. Ensure effective procedures are in place to resolve customer issues.
  
• Monitor expected ship dates to ensure timely delivery and expedite as needed. Communicate with internal and external customer on any deviations to established ship date.
  
• Liaison between Sales, Manufacturing/Scheduling, Quality and other departments to ensure customer needs are met.
  

About You:

• At least 3 years experience as a supervisor in similar position within a manufacturing facility
  
• Able to multi‐task and shift priorities to meet the needs of the sales department and of our customers
  
• Excellent decision‐making skills and are a natural problem solver
  
• Basic accounting knowledge including an understanding of invoices, credits, payments, and credit issues
  
• Excellent phone and email communications regarding order status and customer service issues
  

If you are interested in joining a stable, growth-oriented, and innovative organization where you can make a difference, we want to hear from you! Learn more about us at .