Sales Administrator - inMusic

Who we are:

inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Professional, ION Audio, Marantz Professional, M-Audio, MixMeister, Moog, Rane, Numark and Sonivox. If you want to join one of the most dynamic and creative industries and be part of a company committed to innovation with a shared sense of purpose of bringing music to people, then we want to speak with you.

About the role:

The Sales Administrator is an integral part of the inMusic Operations department and reports directly to the Head of Order Management. In this role, you will be responsible for delivering exceptional customer service by handling all aspects of order management, from the moment of sale to product delivery. Collaborating closely with our Sales Managers, you will verify and process incoming sales orders. Additionally, you will provide daily updates on order status, availability, and non-technical sales support to cross-functional internal and external teams such as warehouse, credit management, and planning.

What our Sales Administrator will do:

• Ensure the completeness and accuracy of sales orders and customer information
• Efficiently process incoming sales orders using SAP
• Provide excellent customer service through various channels (telephonic, email, etc.), supporting both B2B and B2C customers
• Collaborate with Sales Managers to allocate available stock and notify internal teams about low inventory and replenishment dates
• Offer daily sales order support to cross-functional internal and external teams, including information on stock availability, order status, credit clearance confirmation, fulfillment confirmation, and non-technical after-sales support
• Access and maintain relevant customer portals
• Assist other members of the order management team when needed

Requirements

What you'll bring:

• 2+ years of proven order management experience
• MS Suite (Outlook, Excel, Word, Teams)
• Experience using an ERP System such as SAP, JD Edwards, or similar desired

Benefits

inMusic USA offers an excellent Total Rewards package that includes generous holiday and summer hours schedule, medical benefits available within your first 30 days, 401k plans with company match, and employee discounts on inMusic products.

inMusic celebrates diversity. We are an equal opportunity employer, recognizing that future success in a highly competitive marketplace depends on our employees and their development.

All applicants will receive equal consideration for employment at inMusic and we encourage everyone to apply – regardless of color, race, nationality, ethnic or national origin, gender identity, sexual orientation, age, marital status, religion or belief or disability, or any other characteristic protected by law.