Sales Administrator - Tekscape

Job Title: Sales Administrator

Reports to: Sales Manager

Work Location: Midtown Manhattan

Job Schedule: Full time, in-office

Salary Range: 65-90K 

About Tekscape:

Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Based on our engineers’ deep technical knowledge and leveraging our strategic relationships with the world’s leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. We work in a collaborative environment that fosters and rewards innovation. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration. 

Job Description:

The Sales Administrator is a supportive role that acts as an administrative assistant to the Sales Team, while also facilitating collaboration within the team. The Sales Administrator will also function as a liaison between the Sales Team and the other departments within the organization

Key duties include processing sales team requests, managing purchase orders, handling shipping logistics, coordinating invoicing, and serving as a subject matter expert for CRM systems. This role plays a critical part in streamlining operations, enhancing client relationships, and driving organizational growth through strategic contributions and meticulous attention to detail.

Job Duties & Responsibilities:

• Support the Sales Team by managing schedules, creating sales documents and proposals, generating sales related reports for management, and performing general office functions.
• Handle and prioritize prospects and customer requests among the Sales Team.
• Serve as liaison with other departments in the company to gather documentation and data for supporting the Sales Team.
• Support marketing activities by attending trade shows, conferences, and other related events.
• Maintain in-depth product knowledge of the service offerings of the company.
• Monitor sales activity in ConnectWise and assist the Sales Representatives where needed.
• Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures.
• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in ConnectWise as they occur.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
• Enter all work as activities or service tickets in ConnectWise.

Knowledge, Skills, and/or Abilities Required:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient with general office applications.
• Accuracy and attention to detail.
• Enjoy working with customers and external audiences.
• Strong organizational, presentation, and customer service skills.
• Skill in preparing written communications and materials.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Self-motivated with the ability to work in a fast moving environment.

Qualifications:

• Bachelor’s degree in business, management, sales or a related field (preferred).
• Proven experience in sales support and customer service.
• Knowledge of procurement processes and logistics
• MSP experience strongly preferred.
• Subject matter expert for ConnectWise Manage and Sell administration.
• Advanced proficiency with Microsoft 365 product and service sales (Microsoft 365, Modern Work and Azure fundamentals specifically).
• Intermediate knowledge of Microsoft Excel functions.
• Background in programming languages such as Python (preferred).
• Excellent communication, organization, and problem-solving skills.
• Strong attention to detail and the ability to multitask effectively.

Tekscape employees enjoy the following benefits:

• Excellent Benefits (including medical, dental, vision, life insurance, FSA
• Paid Parental Leave (NYS Paid Family Leave)
• 401(k) plan with matching company contribution
• Vacation/ Paid Time Off / Sick Leave
• Professional Development Programs
• Employee Referral Programs
• Corporate-Branded Swag

We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge.

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