Sales Administrator - AA Metals Inc

Job Title: Sales Administrator Department: Sales

Reports to: Sales Manager Effective Date: 7/1//2023

AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies.

Sales Administrator Job Summary:

The Sales Administrator plays a crucial role in supporting our sales team by managing administrative tasks, ensuring smooth order processing, maintaining customer relationships, and contributing to overall sales efficiency. This role requires excellent communication skills, a strong sense of teamwork, and a proactive approach to problem-solving.

Sales Administrator Duties/Responsibilities:

• Manage the end-to-end order processing workflow, including order entry, verification, and coordination with sales and logistics teams.
• Communicate with clients where needed address any concerns promptly and professionally.
• Maintain accurate and up-to-date records of orders, customer interactions, and related documentation in the company's CRM and database systems.
• Assist the sales team in preparing quotes for potential customers, ensuring accurate pricing and timely delivery estimates.
• Collaborate closely with the sales team to provide administrative support, including preparing sales reports, analyzing sales data, and identifying trends.
• Monitor inventory levels and coordinate with the procurement team to ensure product availability for incoming orders.
• Address and resolve order-related issues, such as shipping delays, quality concerns, and billing discrepancies, in a timely manner.
• Work cross-functionally with internal departments, including finance, production, and logistics, to ensure seamless order execution.
• Perform general administrative duties, including data entry, filing, and maintaining accurate records.

Sales Administrator Qualifications:

• Bachelor's degree in business, economics, engineering, or a related field (or equivalent work experience).
• Previous experience in sales support, customer service, or administrative roles, preferably within the metals or manufacturing industry.
• Exceptional organizational skills with a keen attention to detail, ensuring accuracy in order processing and documentation.
• Strong written and verbal communication skills to interact effectively with clients, colleagues, and internal teams.
• Proven ability to identify and address challenges swiftly, finding practical solutions to ensure customer satisfaction.
• Proficiency in using CRM and database systems, Microsoft Office Suite (Excel, Word, Outlook), and other relevant software tools.
• Collaborative attitude and willingness to work closely with the sales team, as well as other departments, to achieve common goals.
• Dedication to providing exceptional customer service and maintaining positive customer relationships.
• Ability to adapt to changing priorities and handle a fast-paced environment with poise.
• Knowledge of the metal industry and its products (steel, aluminum, etc.) is highly desirable.
• Strong attention to detail and accuracy
• Ability to work independently and collaboratively in a team environment

Note: This job description is intended to provide a general overview of the position and should not be interpreted as a comprehensive list of all responsibilities, duties, and skills required. Additional tasks may be assigned based on business needs.