SALES ADMINISTRATOR - PERFUME & BEAUTY (M/W) - Hermes

GENERAL MISSION

This position is employed on a non-fixed-term contract basis. Act as the integrated point between our clients and the Supply Chain team in France, you would be responsible for providing all-round support on order fulfillment and work as the first point of contact to clients on inquiries relating to products, order and delivery status.

MAIN DUTIES AND RESPONSIBILITIES

1) Receive, process orders, and liaise with Supply Chain team in France

• Monitor and follow up on stock availability.
• Review received order versus forecasts and quota allocated.
• Ensure data accuracy and alignment in the orders received i.e. updated references ordering, prices etc
• Liaise with the Customer Service Team in France to ensure timely delivery.

2) Receive, review and process claims from clients

• Process credit note request from clients relating to quality claims, short shipment, damage etc
• Monitor the credit note request to comply with the Credit Note guideline.
• Follow up on claims approvals for clients with refund request.
• Liaise with Customer Service Team in France to issue the Credit Note

3) Others

• Ensure all sales and customer records are well maintained.
• Provide timely assistance to customers regarding their inquiries and issues related to products and order status.
• Work collaboratively with different internal teams and escalate issues when needed.
• Work collaboratively with teams in France to elaborate a product catalogue to answer clients inquiries about products

PROFILE & KEY REQUIREMENTS

• Degree holder in Supply Chain, Logistics, Operations Management or related field
• Around 3 years of working experience, related experience as a Sales administrator or Sales support position would be plus
• Fluency in English and French, proficiency in Spanish is an advantage
• Detail-oriented, strong analytical and interpersonal skills to effectively interact with all teams and areas of the business
• Good organizational and multitasking skills, self-motivated, ability to work independently
• Excellent computer and software skills, high level of proficiency in Excel
• Strong data analytical and management skills

Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Quinze métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans plus de 300 magasins dans le monde.