Sales Adviser - Dunn Tire

The Sales Advisor will provide excellent customer service, quote costs, and communicate necessary work to the Technicians. Automotive experience is not required! 

Pay:

$18.00 - $21.00 per hour

Benefits:

• Paid Training
• Paid Holidays
• PTO/Vacation
• Employee Discounts
• 401(k) Retirement Plan
• Life and AD&D Insurance
• Employee Referral Bonus
• Short/Long-Term Disability
• Flexible Spending Accounts
• Employee Assistance Program
• Educational Assistance Program
• Medical, Dental, and Vision Insurance
• Exclusive Employee Discount Program

Essential Duties and Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts from suppliers and double-check that they are delivered to technicians
• Ensure that automotive work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases

Preferred Qualifications

• Strong communication skills and the ability to translate customer needs to workable technician orders
• Basic knowledge of computer programs including word processing and database tools
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
• Exceptional customer service skills based on experience
• Continuing education and knowledge acquisition on the function and repair of newer vehicles
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

About Us:

Dunn Tire is a Buffalo, NY-based tire retailer with 500 employees. Recently ranked by Tire Business as the 17th largest independent tire retailer in North America; we are also a Top 20 market share holder in the United States. Dunn Tire has 25 retail locations from Erie PA to Syracuse NY. Locally owned and operated, Dunn Tire has been providing tire and automotive services since 1973.

*Dunn Tire, LLC LLC, paricipates in the Work Opportunity Tax Credit program