Sales & Applications Engineer II - NxT Level

Join our organization Flow & Energy Measurement, a leader in flow and energy measurement products since 1987. We pride ourselves on delivering exceptional customer service and high-quality, engineered instruments for hydronic heating and cooling systems.

 

The Sales Engineer II position is a pivotal role within our team, providing advanced technical support and sales expertise. This role involves a high degree of interaction with customers and internal teams, requiring excellent communication and multitasking skills in a fast-paced environment.

Key Responsibilities

• Customer Interaction & Support: Respond to inbound phone calls and emails from customers, representatives, and consulting engineers in a professional and technically accurate manner. Initiate calls to customers to address technical issues related to orders, quotations, and specifications.
• Sales Collaboration: Work cooperatively with our Customer Service Team, Regional and Territory Sales Managers, and Independent Sales Reps to achieve annual sales goals and ensure customer satisfaction.
• Technical Expertise: Develop and maintain in-depth technical knowledge of all our products and applications. Provide technical support and assistance to the Customer Service group, especially for large or complex orders.
• Quotation & Order Processing: Prepare quotations and respond to technical inquiries promptly. Assist independent reps in these efforts and maintain expertise with our order entry system.
• Engineering Support: Read and comprehend engineering specifications and drawings, recommend appropriate company products, and highlight exceptions to specifications. Support the preparation of submittal packages and custom wiring/installation diagrams.
• Project & Issue Management: Provide direct support for high-profile projects and technical service issues. Assist the service department with technical troubleshooting and product returns.
• Product Development Feedback: Collaborate with the Product Management Team to develop sales and technical documentation. Provide insights and feedback to improve our offerings.
• Leadership & Training: Guide and coach EITs, Engineer I's, and Customer Service personnel. Participate in training seminars for customers and offsite engineering sessions. Work with the Engineering and Product Management Department to create SDOs (Special Deviation Orders) for custom customer requests.
• Trade Shows & Special Projects: Attend trade shows in a supporting role and complete special projects as assigned by management.

Preferred Qualifications

• A four-year degree in an engineering discipline is preferred; alternatively, a two-year technical degree combined with 4+ years of related experience may be considered.
• Strong computer skills are essential.
• Knowledge of the HVAC building automation industry is a plus.