Sales Associate - FULLMERS ACE HARDWARE

Position Summary:

Sales Associates are responsible for executing on our promise of legendary customer service for the guests that we serve.  This includes but is not limited to: assisting customers on the phone, in-person and on-line, stocking merchandise, performing daily cleaning routines, cash handling, and achieving team goals.  Some Sales Associates primary responsibilities will vary from others, allowing for the needs of the business to be fulfilled.  This may include a primary responsibility of working at a register, with less time spent working on the floor, or vice versa.

Interested in learning more about our company and benefits? Visit our website at www.elevationace.com.

Beginning of Shift Procedures

·         Each Sales Associate has his/her own info basket that must be checked on a daily before and after their shift. In addition to this, all Sales Associates must check the white board for time sensitive information.

·         Each Sales Associate must check in with supervisors to obtain daily objectives and goals for the day prior to hitting the sales floor.

·         All Sales Associates must be equipped with all necessary tools for the job. This includes a radio and earpiece set, the correct uniform to company standards, a name tag, pen, pad of paper, tape measure and current sales flyer.

Customer Service Standards

·         Sales Associates must follow company policy as never being the only person to say NO to a guest.

·         Sales Associates are expected to be proactive in being helpful to all guests that enter our store, approaching them in a friendly and courteous manner, and understanding and executing E.C.E.T. and the S.A.L.E.S. Process with every customer.

·         All Sales Associates are expected to be able to provide legendary customer service in all areas of special services including but not limited to: cutting all types of keys, cutting glass, mixing paint, cutting chain, wire, pipe and lumber.

·         All Sales Associates are expected to be proficient in accepting customer items for repairs, screen orders and sharpening services by using the designated paper work in the service center.

·         Sales Associates need to be aware of all promotional items and sales flyers that are active and upcoming and promote these sales opportunities to our guests during the E.C.E.T process.

·         Sales Associates need to understand the effectiveness of special orders for customers, always offering this option as a last resort if the store does not stock the item.

·         All Sales Associates are expected to be able to run basic transactions through the register and should be eager to jump in any backup situations to reduce the lines at checkout.

Department Maintenance

·         Each Sales Associate will be held accountable for maintaining the departments of the store, this includes Front and Face, cleanliness, out’s levels, correct bin tags, replacing old and peeling bin tags, repair of broken packages, all pegs the same length within each 4’ section, all displays need to have displays built correctly, and reshelving returns to their proper places.

·         All products must be pulled to the edge of the peg or shelf it is placed on.

·         At the beginning and ending of each shift, Sales Associates are expected to go through the store seeking out areas of concern and correcting any issues that arise.

·         Clean all base decks of dust, dirt and loose product.

·         Approval must be given by a Manager or GM prior to relocating any product.

·         When putting away product, be sure to put items on correct pegs or facing on the shelf. When putting away new product, the product needs to be appropriately cut in place and correctly located and tagged.

Attitude and productivity

·         All Sales Associates are expected to come to work with a positive and upbeat attitude.

·         All Sales Associates are expected to work together with their peers to accomplish the daily, weekly and monthly stated goals.

Cash Handling        

·         If the Sales Associates has the safe code, all cash handling procedures must be understood.  This includes signing off on bank deposits as the deposit is created as well as signing off on deposits when they are taken to the bank.

Physical Requirements

·         All team members must be able to stand for the entirety of their shift not including lunch and break periods.

·         All team members must be able to move, handle and lift merchandise and fixtures safely up to a weight of 60lbs.