Sales associate at Whitehouseblackmarket

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! FUNCTIONALRESPONSIBILITIES: Drive for Results • Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. • Maintains knowledge of current sales and promotions; maintains pricing and visual standards. • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. • Participates in visual directives including monthly store sets and sales floor maintenance. Customer Experience • Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience. • Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices. • Reinforces buying decisions at the checkout and achieves add on goals including gift card sales. • Signs up clients for reward program. • Builds and maintains a solid customer following through clienteling and wardrobing. • Knows current product fit and style assortment offerings in store and on-line. • Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book. Operational Excellence • Supports replenishment activities that keep the store full and abundant. • Assists with locate fulfillment. • Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed. • Assist with boutique cleanliness and organization Teamwork and Growth • Promotes an inclusive, collaborative approach to problem solving. • Seeks personal developmental opportunities and readily solicits feedback. • Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. COMPETENCIES: • Culture Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance. • Manages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. • Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals. • Organizational Savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. • Courage Stepping up to address difficult issues, saying what needs to be said. QUALIFICATIONS: • High School diploma or equivalent • Retail or sales experience preferred • For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older • For all other states, must be 18 years of age or older • Excellent communication skills • Excellent customer service skills • Able to learn or adapt to technology provided by the company • Strong organizational skills and ability to multi-task in a fast-paced environment • Able to communicate with customers, Associates, and Management • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required PHYSICALREQUIREMENTS: • Constant Walking/Standing- 67-100% of 8-hour shift • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift • Frequent Climbing- 34%-66% of 8-hour