Sales Call Center Manager - Fantes Plumbing, Heating & Air

Are you ready to lead a dynamic team in our high-energy Sales Call Center, where every appointment set paves the way for exceptional customer experiences? Look no further. F.H. Furr isn't just a company; it's a legacy of excellence. For over four decades, we've been pioneers in the industry, setting the standard with our unwavering commitment to top-tier service. With over 775 dedicated employees, we stand tall as a major player, delivering exceptional service across Northern Virginia, Southern Maryland, and Delaware. If you're a seasoned leader ready to make an impact in our Call Center, this is your moment.

Responsibilities:

• Lead and mentor a team of appointment setters in our bustling call center environment
• Develop and implement strategic initiatives to optimize appointment setting processes and exceed targets
• Foster a positive and high-energy work culture that promotes teamwork and individual growth
• Analyze appointment setting data and trends to identify opportunities for improvement and optimization
• Collaborate with cross-functional teams to ensure seamless communication and coordination
• Uphold F.H. Furr's commitment to excellence in customer service and satisfaction

Requirements:

• Proven experience in call center management
• Exceptional leadership skills with a track record of motivating and inspiring teams
• Strong analytical abilities with the aptitude to interpret data and drive results
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, dynamic work environment

Compensation: $60,000 - $90,000

Benefits:

• Competitive salary and compensation package
• Comprehensive health and wellness benefits
• Opportunities for career advancement and professional development
• Vibrant company culture with a focus on employee appreciation and recognition

If you're ready to lead our Sales Call Center and play a crucial role in delivering exceptional service to our customers, we want to hear from you. Join us in shaping the future of appointment setting at F.H. Furr!

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.