Sales & Catering Coordinator - Hilton

Scope of Position: Coordinate services for clients and provide administrative sales support for multiple properties.

Position Qualifications and Requirements:

Education & Experience:

· High School diploma or equivalent.

· Two-years’ experience in sales/catering or a related field (preferred, not required)

Physical Demands:

· A significant portion of the workday is spent moving about, speaking and listening, usually while standing up.

· Lifting or carrying approximately 30 lbs. can occur at times, but not often.

· A large portion of time is spent sitting down and some of this time is spent completing departmental paperwork, such as group/event billing, checklists

Required Competencies

· Computer skills; Microsoft Office and ability to learn sales software and hotel reservation system.

· Excellent communication skills; a majority of time will be interacting with clients and staff via phone and email.

· Basic math skills.

· Reading and writing abilities are used often in reviewing and compiling departmental records, files and weekly/monthly reports.

· Will be required to work some nights, weekends and holidays as needed.

· Ability to work in a fast-paced environment and strong multi-tasking skills.

· Effectively obtain and communicate detailed information and follow-up to internal and external clients.

Responsibilities that may include any and all of the following:

· Prioritize in-bound leads via phone call, internet, third-party, walk-in, etc., assigning them to the appropriate Sales Manager and updating event & contact information in the hotels’ CRM.

· Respond to transactional leads, including third party leads

· Compile and disseminate weekly reports to all necessary departments, including group and event reports, weekly sales activities and lead reports, etc.

· Perform administrative duties such as sales CRM administration, typing proposals & contracts, filing, group & event billing and other duties as assigned.

· Develops and maintains relationships with client after program has been booked by sales department.

· Assists sales managers with tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.

· Resolves requests and/or complaints to the satisfaction of the guest. Inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Follows up to ensure guest satisfaction.

· Promote teamwork and quality service through daily communication and coordination with other hotels and their departments. Coordinate details such as VIP amenities, special requests or other service needs.

· May coordinate outside vendor service needs (catering, displays, audio visual, etc) when needed. Regularly follow-up to ensure set up requirements meet client needs.

· Thorough knowledge of hotels, including guest room counts and types, meeting room capacities and layouts.

· Must be attentive, friendly, helpful and courteous to all guests, team members and management at all times.

· Conduct property tours as needed.

· Call clients for guarantees one week in advance of function and communicate all changes and additions to all departments.

· Keeps inventory of office supplies for the department and orders when necessary.

· Proficiency in the hotels’ Sales and Catering Software.

· Always maintains a professional image through appearance and dress.

· Attends scheduled and pop-up meetings and trainings as required by management.

· Follows company policies and procedures and can effectively communicate them.

· Perform other duties assigned by management.