Sales Coordinator - Fidelity Hotel
Cleveland, OH
About the Job
FIDELITY HOTEL is hiring for a SALES COORDINATOR
Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property will feature a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.
JOB OVERVIEW
The Sales Coordinator will be responsible for working in conjunction with the sales team in administrative coordinating for all groups and events booked by the sales team. This Sales Coordinator will achieve customer satisfaction by performing administrative duties relating to group blocks and events.
What you'll do:
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
- Coordinate all groups and events booked by the sales teams, not limited to, rooming lists, cut-off dates, group and event resumes, billing, and final audits
- Prepare group and event resumes, BEO packets, billing and other documents in an accurate and timely manner
- Assist with reservations, billing, and special requests for group blocks and events
- Maintain detailed and meticulously organized account files, system profiles, and accurate systems data
- Screen and qualify all telephone leads and sources to the correct appropriate Sales Manager
- Participate in the Hotel's weekly Resume and BEO meetings to review group business and upcoming events with the operations team
- Assist in the development and implementation of special projects as assigned
- Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all needs are met
Who you are:
- You believe in hospitality, deeply and passionately.
- You know how important relationships are and you find joy in growing and maintaining new ones.
- You use your time wisely and are an expert in prioritizing and multi-tasking.
- You're creative, take initiative, and are willing to find solutions.
- You have strong computer skills and the ability to pick up on software programs quickly.
- You're thorough, have excellent communication, and pay close attention to detail.
- You have a strong work ethic and can work both autonomously and with a team.
- A plus: Previous group and event coordinating experience preferred
- A must: Bachelor's degree from an accredited four-year college or university; or an equivalent combination of education and experience. A degree in hospitality, tourism or hotel management is preferred
- A must: You like to have fun & be nice.
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
- Up to 3 weeks paid time off annually
- 50% off discount at most New Waterloo restaurants
- Health, vision + dental benefits
- 401K matching
- Paid holidays
- Volunteer pay
- Tuition reimbursement
- Referral bonuses
- Discounts at our shops, hotels + local partnerships
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and ge
Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property will feature a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.
JOB OVERVIEW
The Sales Coordinator will be responsible for working in conjunction with the sales team in administrative coordinating for all groups and events booked by the sales team. This Sales Coordinator will achieve customer satisfaction by performing administrative duties relating to group blocks and events.
What you'll do:
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
- Coordinate all groups and events booked by the sales teams, not limited to, rooming lists, cut-off dates, group and event resumes, billing, and final audits
- Prepare group and event resumes, BEO packets, billing and other documents in an accurate and timely manner
- Assist with reservations, billing, and special requests for group blocks and events
- Maintain detailed and meticulously organized account files, system profiles, and accurate systems data
- Screen and qualify all telephone leads and sources to the correct appropriate Sales Manager
- Participate in the Hotel's weekly Resume and BEO meetings to review group business and upcoming events with the operations team
- Assist in the development and implementation of special projects as assigned
- Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all needs are met
Who you are:
- You believe in hospitality, deeply and passionately.
- You know how important relationships are and you find joy in growing and maintaining new ones.
- You use your time wisely and are an expert in prioritizing and multi-tasking.
- You're creative, take initiative, and are willing to find solutions.
- You have strong computer skills and the ability to pick up on software programs quickly.
- You're thorough, have excellent communication, and pay close attention to detail.
- You have a strong work ethic and can work both autonomously and with a team.
- A plus: Previous group and event coordinating experience preferred
- A must: Bachelor's degree from an accredited four-year college or university; or an equivalent combination of education and experience. A degree in hospitality, tourism or hotel management is preferred
- A must: You like to have fun & be nice.
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
- Up to 3 weeks paid time off annually
- 50% off discount at most New Waterloo restaurants
- Health, vision + dental benefits
- 401K matching
- Paid holidays
- Volunteer pay
- Tuition reimbursement
- Referral bonuses
- Discounts at our shops, hotels + local partnerships
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and ge
Source : Fidelity Hotel
