Sales Coordinator - WS Management

Job Title: Sales & Catering Coordinator Location: Best Western Plus Hacienda Hotel Old Town, San Diego, CA

Company Overview: Nestled in the heart of historic Old Town San Diego, the Best Western Plus Hacienda Hotel offers a unique blend of modern comfort and classic charm. Our property, known for its exceptional service and scenic views, provides an inviting atmosphere for guests from around the world. We pride ourselves on creating memorable experiences for our guests and are committed to fostering a positive and dynamic work environment.

Position Overview: The Best Western Plus Hacienda Hotel Old Town is seeking an organized and detail-oriented Sales & Catering Coordinator to join our dedicated team. The ideal candidate will play a key role in supporting our sales and catering operations, ensuring that events run smoothly, and our clients' expectations are exceeded. This role is perfect for an individual who is passionate about hospitality, has a keen eye for detail, and thrives in a fast-paced environment.

Key Responsibilities:

• Assist the Director of Sales in all aspects of the sales and event planning process, including client communication, proposal development, and contract management.
• Coordinate with clients to gather event details, preferences, and requirements, ensuring all information is accurately documented and communicated to relevant departments.
• Work closely with the operations teams to ensure seamless execution of events, from setup to breakdown.
• Prepare and distribute banquet event orders (BEOs) and other relevant documentation to ensure all parties are informed of event specifics.
• Maintain and update client files, ensuring all records are accurate and up to date.
• Assist in the preparation of reports, tracking sales goals, event budgets, and client feedback.
• Provide administrative support to the sales team, including managing calendars, scheduling meetings, and preparing presentations.
• Participate in site visits and assist with event space tours for potential clients.
• Handle incoming inquiries, providing excellent customer service and timely responses to potential clients.
• Assist with marketing efforts, including social media updates, email campaigns, and promotional materials.

Qualifications:

• Bachelor's degree in Hospitality Management, Business, or a related field preferred.
• A minimum of 2 years of experience in a similar role within the hospitality industry, specifically in a hotel setting.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills, both written and verbal, with a strong attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with hotel sales software (e.g., STS, Delphi, Opera) is a plus.
• A positive attitude and a passion for delivering exceptional guest experiences.
• Ability to work flexible hours, including some evenings, weekends, and holidays, as required by event schedules.
• Strong problem-solving skills and the ability to remain calm under pressure.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• A collaborative and supportive work environment.
• Employee discounts on hotel accommodations at other Best Western locations as well as discounts at the famous Old Town Tequila Factory Restaurant.

Join our team at the Best Western Plus Hacienda Hotel Old Town and contribute to creating unforgettable experiences in one of San Diego's most historic and vibrant neighborhoods!