Sales Coordinator - Omni Hotels & Resorts

Location

San Francisco Hotel

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

Job Description

Handles all administrative duties required by Sales, Catering and Convention Services Divisions to provide superior services to our guests

Responsibilities

• Schedules and prioritizes workload to meet deadlines of all managers
• Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers as requested. Ensures that all correspondence is 100% accurate
• Answers calls to Sales Office by third ring – take no messages with incoming leads.  Avoid blind transfers
• Ensures that the following information is received prior to transferring calls to managers/Director: name, phone number, group or company name, number of caller, date and time call received, email address
• Create inquiries in FDC
• Report Distribution: Daily Events; 10-Day Report; Hotel Readerboards; Door cards
• Complete pick up reports and audits: group pick up reports pulled via Opera; citywide audits; commission reports
• Reservation confirmations: to be completed using ORS
• Process Select Planner Points
• Collect deposit payments: as listed in group contracts and balance as shared in group resume meetings in addition to deposits via PayBy/Shiji for business transient reservations
• Create Master Accounts for group sales and catering
• Process and log gift certificates
• Received and process AR Checks
• Process outgoing mail
• Organize and maintain shared drives: STR Reports and Convention Calendar
• Assist with site visits: obtain showrooms and walk the guestrooms and space
• Lead Distribution: secondary coverage for when CSRC is out
• Process expense reports
• Prepare turnover checklists
• Attend monthly department meetings and other company required training
• Complete other duties as assigned by management
• Position is not remote and attendance and punctuality will be expected

Qualifications

• Previous hotel sales administrative experience preferred. College degree preferred.
• Must be able to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone
• Must be proficient in Microsoft Office
• Must demonstrate exceptional organizational skills

Physical Requirements:

• The ability to sit and utilize telephone/computer for an extended period.

Working Environment:

• Interior of hotel, in normal office conditions.

Tools & Equipment:

• Computer, copy/print/scan/fax machine, files
• Microsoft Office, FDC, Opera, ORS, Concur

Pay $34.25 per hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.