Sales Counselor - Franciscan Ministries

Come JOIN Astral at Franklin Senior Living Community! 

Astral at Franklin is looking for a Sales Counselor

Independent Living, Assisted Living and Memory Support  

The Sales Counselor is responsible for fulfilling and maintaining the occupancy/sales goals, enhancing the image of Astral at Franklin, and ensuring the satisfaction of current and prospective residents.

What you will do: 

The Sales Counselor will provide marketing support:  Works with the Director of Sales and Marketing in the development and implementation of the Marketing Action Plan.  Implements the responsibilities assigned in the Marketing Action Plan, meeting marketing and census goals and objectives, and keeping track of updates and budgetary expenses.  Assists with special events and attends senior fairs held to generate leads and prospects.  Compiles comparative analysis biannually of competitive communities.  Maintains good working relationships with all referral sources, and generates new referral sources.  Develops and maintains a good working relationship with all departments and entities of Astral at Franklin, assisting with resident activities or associate functions, as requested by the Executive Director.

Specific Tasks include but are not limited to;  

• Sales, Prospect or Lead Generation and Handling
• Responds to inquiries and maintains accurate records of follow-up on individual clients and prospects
• Follows each prospect from initial inquiry through the final decision and action made, following established fulfillment guidelines.
• Conducts tours for potential residents, ensuring they have a positive perspective of the community and are knowledgeable of the various programs and services provided. 
• Implements proper follow-up procedures including tours, mailings, and phone calls. 
• Attains telemarketing goal benchmarks. 
• Maintains a thorough working proficiency on the lead management software to perform all necessary activity including the following: entering new prospect information into the system and updating as necessary, maintaining daily census data, as well as occupancy records for individual apartments, scheduling follow-up calls, and generating daily, weekly, and monthly reports as requested, completing move-in paperwork and ensuring customer understanding of the proper assessment and move-in policy and procedures.  

Mission & Values

Astral at Franklin has partnered with Franciscan Advisory services, which is a division of Franciscan Ministries, a nonprofit Ministry whose sole mission is to attend to and help guide and support seniors by offering housing options and healthcare services.  With over 128 years of experience, Astral at Franklin is honored to be part of this legacy and mission to help promote respect, joy, faith, and community.  It’s this mission that Astral at Franklin continues, helping our residents enjoy an active, healthy lifestyle while continuing to grow in their faith.  We are proud that our residents are from the local community with strong ties to their family and friends.  We are honored to provide the support needed to make that happen including independent living, assisted living and memory care.

Astral at Franklin supports, upholds, and maintains the Mission and Philosophy of the Franciscan Sisters of Chicago and serves as a role model of the facility in a positive manner and in all business interactions within the facility and to the outside community.  

Respects and safeguards the confidentiality of information regarding residents/clients, co-workers, and the facility, and holds others accountable to the same standard.

A leader within the organization projects a professional and caring demeanor in interactions with residents/clients, family members, visitors, co-workers, and subordinates.

Sets an example by demonstrating an attitude of teamwork when interacting with others within or outside the facility. 

What Astral at Franklin Offers:

We believe in our associates and are committed to creating an environment that is supportive and nurturing of your career path! We offer competitive compensation and tuition reimbursement along with training, continuing education and wellness programs.

• • Medical
  • Dental
  • Vision
  • Tuition Assistance
  • Paid Time Off

What we are looking for on your application:

• BA/BS degree in Sales, Marketing, Business, or related field.(Preferred)
• Or one or more years of sales or business development experience