Sales Counselor - Coral Oaks

• Must be at least 18 years of age. 
• Must pass State and Company criminal background/drug screens. 
• Bachelor’s degree or courses that establish knowledge of business, sales, motivation, communication and related marketing skills. 
• Two (2) years of previous sales experience required, preferably in the Senior Living industry with significant level of responsibility and accountability for goal achievement. 
• Experience working with seniors preferred. 
• Must have reliable transportation.  
• Valid Driver’s License required. 
• Proven computer skills including Microsoft Office Suite and contact management software applications. 
• Demonstrates effective time management skills. 
• Must demonstrate competency in the following areas: 
• Read, write, speak and understand the English language. 
• Speak and write effectively to present information, solutions and benefits. 
• Ability to sell effectively and to close transactions. 
• Ability to articulate our products, services, solutions and value to prospects and professional referral partners. 
• Strong listening skills
• Pulling, analyzing and completing sales reports. 
• Make independent decisions when circumstances warrant such action.
• Interpret and implement written or oral policies, procedures, and instructions.  

• Completes and maintains the Five Star CRM (lead database) for all potential residents and referral contacts within 24 hours of time of activity. This includes documentation of all completed and scheduled sales activities, including move-ins and move-outs. 
• Assist the Sales Director in planning, coordinating and hosting events for the lead base and professionals to increase traffic in the community. 
• Maintains an active, working knowledge of current competition and any new entrants or changes in the market. 
• Works closely with the Executive Director/Sales Director and Regional Director of Sales & Marketing in the development and execution of the sales & marketing plan.  
• Meets or exceeds the sales activity standards as determined by the Regional Director of Sales & Marketing. 
• These sales activity standards include quotas for daily telephone lead base follow up calls, appointments, on-site and off-site sales activities, and other sales related performance metrics. 

• Establishing and maintaining client relationships, discovery of client’s needs and desires with the community’s products and services, closing and post-sales activities.  
• Attends all required training, in-services, and staff meetings. 
• Maintains a flexible schedule to accommodate the needs and schedules of prospects.  This may require evening and weekend availability. 
• May be required to work a Tuesday – Saturday or a Sunday – Thursday schedule. 
• Meet or exceed budgetary controls. 
• Performs other duties as assigned. 

The Five Star ExperienceOur name reflects the level of service excellence we strive to maintain every day in every one of our senior living communities across the country. With a solid expertise in both senior living and hospitality, we put people first and never stop seeking ways to improve the lives of our residents and the products and services we deliver.When it comes to senior living, there are many options to choose from and it can be quite challenging to know how to judge what’s best for you or your loved one. When you see the name Five Star, we want you to feel confident in our commitment to delivering the quality care and services you need. Always wrapped in our warm, welcoming, hospitable ways; but never in a cold, clinical, or non-engaging manner. Award-winning health and wellness programs, delicious and nutritious dining options, comfortable and stylish furnishings, and a specially trained and highly compassionate staff make for a warm, comfortable environment that meets the industry-leading high standards we set for ourselves.The Five Star ExperienceOur Pillars and Values.You can find it in our pillars, which represent our promise to excel in each of three critical areas: Health & Wellness, Warmth & Hospitality, and Dining & Nutrition. You can also find it in our values:Putting people first – we respect and empower residents, their families, and all our employees throughout every communityActing with integrity – we are trusting and trustworthy, honest and fairMinding the business – we have a solid financial base, enabling us to invest in our staff and our communitiesListening and acting decisively – we always seek to improve and we take swift action when necessaryWorking to be our best – we go the extra mile to ensure that our senior living communities offer the best, most effective services and programming, and provide a secure, comfortable home for our valued residentsThe Five Star ExperienceWhat Makes Five Star Different?There are many other providers of senior living services; one of the things that differentiates Five Star from its competitors is our commitment to delivering an exceptional product backed by great processes with highly skilled professionals who serve from the heart. Additionally, our full-service model – in which many of our communities offer multiple senior living options (including independent and assisted living, rehabilitation, and skilled nursing care) – means that seniors can access the services they need as their situation changes over time.The Five Star ExperienceWhat does “Five Star” really mean?What does “Five Star” really mean? Exceptional comfort and care for residents, peace of mind and assurance for family members, commitment and rewards for employees, and a promise that every Five Star Senior Living community will meet and exceed the high standards we set for ourselves.