Sales & Customer Service Associate - Massage Envy

Massage Envy Westborough provides whole body wellness services.

We are looking for a customer-oriented sales associate. A sales/customer service associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.

Responsibilities

• Generate sales (memberships, product & add-ons); match or exceed goals assigned
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Ability to work alone on shifts and handle any customer interactions
• Fast learner

Skills

• Proven customer support experience or experience as a client service representative
• Spa and sales experience is a plus!
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Efficient in working with computers
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

• Benefits
• Hourly pay PLUS sales commissions for Wellness Program sales, enhancements and retail sales
• Holiday bonuses
• Free Monthly massages and facials
• Schedule Flexibility with Wednesday, Thurday, Friday & Saturday Part time hours

What it Takes to Succeed: Personality, modivation to drive sales & memberships.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.