Sales & Customer Service Associate - Massage Envy

Massage Envy Woodinville
14213 NE Woodinville Duvall Rd., Woodinville, WA 98072

Front Desk Sales and Customer Service Associate 

...It's about making a difference.

• We greet everyone by name and foster an attitude of cheerful compassion
• Our massage clients come to us after their treatments grateful, cheerful and groggy, with relaxation and stress relief
• Every day we see skincare clients walk out with confident smiles and radiant, glowing skin.  - Our clients are our friends, and this is our community.

Who are we?

We are a work group of heartfelt healers and dedicated professionals who love our work and are grateful for the opportunity to help make everybody better, one body at a time. Each of us is totally committed to fostering a wonderful work environment that supports helping our customers receive some much-needed stress relief, healing, and self-care.   - Does that sound amazing to you? If so, read on…

Day-to-day work:

Our Front Desk Associate/Wellness advisors become expert at providing unexpectedly wonderful customer service by:

• Greeting clients by name, patiently scheduling services, cheerfully answering phone calls.
• Sincerely addressing questions and concerns.
• Asking great questions to understand our clients’ needs so that you can match them with the right Massage Therapist or Esthetician.
• Helping our clients understand our amazing menu of services.
• Explaining our options for packages and membership.
• Providing membership outreach via text, phone, and email.
• Always protecting client confidentiality.
• Demonstrating our core values of optimism, gratitude, excellence, consistency and empathy every day.
• Supporting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
• Maintaining a safe and therapeutic environment for everyone in our location.

Compensation and Benefits:

A healthy Compensation Plan that rewards your hard work with competitive wage:

• Massage Envy Woodinville Membership Sales Associate & Wellness Advisers earn a base hourly rate that starts at $19.00 per hour plus unlimited bonuses for Membership Sales.
• 401K with employer matching.
• 25% discount on most retail.
• A free Massage or Skincare service each month plus a generous 50% discount on additional services.
• Regence medical & Rx, and Guardian vision and dental. 
• An employee Assistance Program that goes above and beyond regular insurance.
• Paid Time off, starting at 1.3 weeks/year increasing to 2.6 weeks/yr after five years with us.

Qualified Candidates:

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Masters of sales and customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. 
• Experienced Customer Service and Sales professionals who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.
• People of integrity who sincerely care about the well-being of our customers and team members, who do the right thing (even if it is not the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Fast on their feet with the ability to think critically, juggle multiple tasks and prioritize.
• Able meet some physical demands to maintain a clean and organized environment.
• Great teammates who work well with others, show up on time and like to be busy.
• Adaptable and flexible wherever needed, to get the job done.

We Truly Believe Our Differences Make Us Better:

We are excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If all of this resonates with you, we can't wait to meet you!

Join our team and experience a fulfilling career. Call Jordyn Englander, our General Manager, at 425-368-0800 or apply online now!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.