Sales Engineer - Public Safety (Florida) - PCONA Panasonic Connect North America

Overview:The Sales Engineer position is responsible for proactively managing the technical relationship with our Public Safety clients and aligning technology products and solutions with their business objectives.Responsibilities:

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow.   Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture.  Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.  As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work.       

 

What You'll Get To Do:

• Proactively engage with assigned vertical sales team members to grow the TOUGHBOOK business and become an integral member of the sales process.
• Present technical information and provide demonstrations on TOUGHBOOK solutions including hardware, software, accessories, and services. 
• Identify customer’s current and future technical requirements and how to position TOUGHBOOK products to be able to meet these requirements.
• Provide technical and project guidance to ensure a successful customer project including working with Panasonic’s Microsoft tools, ISV’s, MDM’s, partners, and 3rd parties.
• Communicate and build relationships with customers and partners to ensure customer satisfaction and identify new business opportunities.
• Work with assigned vertical sales team members to assess opportunities to improve the quantity and quality of client contact.
• Lead Customer Success Initiative discussions with customers to understand the performance of current devices, review challenges, and assess current and future projects.
• Provide incident and general issue management including hands on technical support activities where appropriate.
• Provide overall client customer case management using lightweight Project Management methodologies and various reporting tools.
• Coordinate technical resources to resolve complex problems and provide answers to detailed customer configuration questions, with the assistance of an extended team of supporting players.

Education & Experience: 

• Preferred B.S. Degree in the following areas:  Computer Science, Engineering, Information Systems, Business, or similar
• 3 Years of Sales Support Experience, or an equivalent customer-facing role.
• Industry certifications from: Microsoft, Google, Cisco preferred
• Project and IT management certification from: PMP, ITIL, CBAP preferred

 

Required Technical Skills: 

• Knowledge of Microsoft Operating Systems (Windows 7/8/10 and Server OS)
• Knowledge of hardware driver staging in MDT / SCCM
• Knowledge of mobile device management
• Knowledge of either of the following scripting languages: Powershell, Javascript, VBScript.
• Familiar with other computer operating systems, including Linux
• Extensive knowledge of enterprise IT environments
• Experience working through the entire project lifecycle
• Outstanding customer support, communication, and documentation skills
• Proven ability to maintain high customer satisfaction

Beneficial Technical Skills: 

• Experience working in or with Public Safety IT environment
• Basic understanding of different CAD and RMS vendors and how they implement their solutions
• Have a basic understanding of CGIS requirements and how they affect the use of TOUGHBOOK products.
• Knowledge of Panasonic TOUGHBOOK brand
• Technical consulting experience
• Extensive PC Hardware Experience
• 5+ years of experience in Microsoft infrastructure technologies including:
  • Extensive integration experience with any System Center technologies
  • Experience with medium to large, SCCM, SCOM, and/or SCVMM enterprise design, implementations, and upgrades
  • Experience with SCOM System Build, Deployment, Governance
  • Deep technical knowledge of Microsoft Deployment Toolkit  
  • Windows Server, Hyper-V or VMWare virtualization experience
  • MCSE or MCITP: Server or Enterprise Administrator
  • Extensive Knowledge of Microsoft Intune or other Mobile Device Management solutions

Problem Solving:

• Effective and efficient troubleshooting, while working in potentially high-pressure circumstances, in achieving 100% problem resolution regarding post sale support.

 

Communications:

• Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels and management, internally and externally, are required and essential to success in this position, and in PSSNA activities, in general.
• Capability in effective communication with internal departments (Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, Accounting, etc)

 

Other Requirements:

• Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities.
• Ability and willingness to travel extensively (often 65%, or greater), domestically and internationally, often with very short or immediate notice, and ability to work flexible hours based on projects and meetings to support customer.

What We Offer: 

The salary range of $75,000 –$105,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

• High Performance Culture
• A focus on Diversity, Equity and Inclusion
• Teamwork and Collaboration
• Rewards and Recognition
• Learning & Development Opportunities Across Multiple Business Units
• Competitive compensation packages
• Hybrid work model
• Comprehensive benefits
• Paid Parental Care Leave
• Educational Assistance
• Volunteer time off
• Total Well Being Program
• Employee Referral Program

Salary Range:$75,000 –$105,000 + Bonus