Sales and Event Coordinator - La Cantera Resort & Spa

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Come be a part of something bigger!   Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

The Sales and Event Coordinator will collaborate daily with all departments in the Resort to anticipate, meet and exceed the needs of our clients.   This position requires a detailed, organized, and flexible individual who is customer focused, reliable, and an expert at multi-tasking.  Excellent interpersonal skills and effective written communication are essential for this role. 

The Sales and Events Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS

• Enthusiastically welcome our guests and respond promptly to ensure that the client’s requirements and expectations for each event are met.
• Review all relevant written communication documents, include Event Resumes, Banquet Event Orders and daily turnover information.
• Conduct final inspections of each event to verify accuracy of event setup, food and beverage, etc in accordance with Resort standards. Remain one step ahead of the client in anticipating their needs,  and meet with the appropriate Resort staff prior to the function to ensure that any challenges are corrected.
• Take initiative to resolve guest complaints and foster loyalty.
• Share your personal passion and knowledge of the services and amenities available to help our guests feel comfortable and at home.
• Enjoy multi-tasking at a fast pace, while having an impeccable eye for detail and accuracy.
• Maintain a professional appearance, in accordance with the Image Guidelines set forth in the Associate Handbook.
• Attend appropriate resort and department meetings, and prepare the appropriate reporting tools as needed.

• High school diploma required. 

• College degree preferred.   

• At least two years administrative experience required. 

• Experience supporting more than one executive administratively required. 

• Must have strong knowledge of Microsoft Office programs, especially Excel. 

• Guest service experience preferred. 

• Working knowledge of hotel/resort preferred.

• A good understanding of Sales and Conference Planning procedures preferred.

• Experience with hospitality software preferred.