Sales Lead Coordinator - Howard Air

We're looking for a motivated Residential HVAC Sales Coordinator to be the vital link between our customers and sales team, ensuring a smooth and satisfying experience from start to finish. This role involves managing customer interactions, scheduling appointments, conducting outbound follow-up calls, and ensuring customer satisfaction throughout the sales process. 

What You'll Do:

Support Sales Success:

• Partner with our sales team to manage and qualify leads, keeping the pipeline full and flowing.
• Schedule appointments with precision, ensuring our sales reps have the best possible routes and timing for success.
• Prepare and deliver quotes, proposals, and contracts that leave a lasting impression on our customers.

Drive Customer Engagement:

• Reconnect with potential customers through outbound calls, reigniting their interest in our top-notch HVAC services.
• Engage past customers, offering them valuable upgrades, maintenance plans, and new services to keep their homes comfortable.
• Follow up after installations to ensure complete satisfaction, address any concerns, and build strong, lasting relationships.

Be the Customer's Go-To:

• Serve as the primary contact for customers, answering their questions and guiding them through the sales process.
• Keep communication lines open and clear, ensuring customers feel supported every step of the way.

Collaborate & Optimize:

• Work closely with our installation and service teams to ensure a seamless transition from sale to execution.
• Share valuable insights with our marketing team to enhance lead quality and campaign effectiveness.
• Continuously seek out ways to improve our processes, contributing to a more efficient and effective sales operation.

What You Bring:

• A high school diploma (an associate degree in business or marketing is a plus!).
• At least two years of experience in sales support or coordination, ideally in HVAC or a related field.
• Exceptional organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and experience with CRM software (Service Titan experience is a bonus!).
• A customer-first mindset with a passion for delivering outstanding service.

Why Join Us?

• Competitive Pay: Your experience matters, and so does your performance. We offer a salary that reflects both.
• Growth Opportunities: Be part of a team that values continuous improvement and professional development.
• Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more perks that make a difference in your life.
• Dynamic Work Environment: While you'll primarily work in our office, occasional field visits keep things interesting.

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